Service Coordinator

Calling all customer service professionals!

Are you …

Someone with experience providing world-class customer service in the HVAC industry?

Able to work in a fast-paced service environment, while remaining customer-focused?

If so…

YOU could be who we’re looking for!

Our benefits include… 100% Company Paid Employee Healthcare, Dental, Vision, Disability, 401(k) with Company Match, Holiday, Vacation, and Job-Related Training

At United Mechanical we offer commercial and institutional HVAC, electrical, and plumbing services throughout the entire Southwest Florida region. Our areas of expertise range from hospital/healthcare, school systems & universities, hospitality, and commercial facilities.

As a result of continued growth and success, we are looking for a Service Coordinator to join our team! As a member of our team, you can look forward to a culture that supports teamwork, cultivates a healthy work environment, and affords an opportunity for unlimited career growth.

Responsibilities:

·         Develop monthly, weekly, and daily work schedules for Service Technicians to assure customer commitments are met

·         Dispatch Service Technicians to meet the schedule making modifications on an on-going basis, as new service requests are received

·         Communicate with customers as needed for incoming service requests and status updates.

·         Collaborate with warehouse management to ensure customers are provided with up-to-date lead times on parts that have been ordered

·         Contact all customers with "Parts Pending" status as parts are received for scheduling

·         Provide support to assure a timely flow of all materials, tools, test equipment and paperwork to all Service Technicians to fulfill customer requirements

·         Process work orders from beginning to final review to include technician’s hours, and service call resolutions

·         Take an average of 50 service calls per day

·         Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible

·         General office duties: filing, incoming and outgoing mail, order office supplies

·         Provide administrative support to team members as needed and assist in team members absence

·         Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers

Qualifications and Competencies:

·         High school diploma, or equivalent

·         3+ years of experience in customer service and dispatching

·         Prior experience working in the HVAC industry is preferred

·         Able to work in a fast-paced team environment

·         Must be able to multi-task

·         Possess strong customer service skills

·         Possess strong computer skills

·         Strong written and verbal communication

·         Professional telephone manners

We hope you consider a career with United Mechanical and look forward to receiving your application! www.umihvac.com