Night Audit - Eldorado Resort

Argus Properties Hospitality Kelowna, BC $16.35/hour
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Seize the opportunity to further your career at Eldorado Resort! Our spectacular Kelowna hotels are situated right on the shores of Okanagan Lake. With superb and distinctive guest services and accommodations in a luxury setting, the resort is an ideal destination both for leisure and business travelers. Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures. If you are looking for exciting and rewarding opportunities to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Whenever you’re working, you’ll understand what we mean when we say, “work in a postcard”. 

 

Position Summary

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11 pm to 7 am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

General Duties and Responsibilities

You will be responsible for performing the following tasks to the highest standard:

  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins & check-outs by confirming reservations, assigning a room, and issuing and activating room key
  • Enter rewards information and enroll new members
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Review shift logs/daily pass on and document pertinent information in the daily pass on
  • Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
  • Assist management in training, motivating, and coaching employees; lead by example
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Process and confirm wake-up calls
  • Proficient understanding of all emergency procedures
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lbs
  • Ensures compliance with all Front Office policies, brand standards, online training and procedures
  • Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
  • Able to work a flexible schedule, including evenings, weekends and holidays
  • Perform other reasonable job duties as requested by Supervisors

 

Skills and Qualifications

  • To successfully fill this role, you should demonstrate the following:
  • 1+ years’ experience as a Guest Service Agent or similar
  • High school diploma or equivalent
  • Class 5 driver’s license
  • First Aid certification an asset
  • Previous hotel and accounting experience an asset
  • Ability to communicate in a professional manner with: guests, team members, and management
  • Ability to understand and adhere to proper credit and cash handling policies and procedures
  • Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Proficiency in Microsoft Word and Excel
  • Excellent grooming standards
  • Must be legally eligible to work in Canada without restriction

 

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