Manager – Remote Full-Time Position
headquartered in Atlanta, Georgia, with one additional office in
Ithaca, New York, is one of the premiere fundraising consulting firms, specializing
in fraternity/sorority alumni communication programs and major capital
campaigns. We strive to provide excellent customer service and work with our
clients to maximize the gifts over costs. We seek to hire someone who shares
our values and enjoys a fast-paced, friendly, collaborative, and ambitious work
This is a remote work from home position.
The client manager will be responsible
for the overall management of select clients’
communication and fundraising activities, including but not limited to the following:
support, and service the account-related needs of an assigned group of clients.
all client communications, conflict resolution, and compliance on client
deliverables and revenue.
that client needs and expectations are met in a way that improves customer
satisfaction and increases profitability for the company.
Ensure clients receive maximum benefit from the company’s
products and services, introduce new products, answer customer service
questions, and resolve issues.
regular two-way communication between the client and production team to
effectively represent the client’s goals and interests and set proper client
Interact productively and effectively with various
departments, providing input geared toward appropriate sales opportunities,
product improvements, and streamlined business operations.
and present timely, accurate, and complete reporting of program outcomes to
clients, including recommendations for next steps.
conduct strategic account reviews with all assigned clients on a regular basis
to gauge service needs and usage trends. Identify products and pricing that
meet client needs and business objectives.
annual communications plan for each client, complete with deadlines and details
of each communication piece and special projects suggested.
This is a remote position
that requires superior organizational and time-management skills, as well as
deft multi-tasking abilities.
Some travel could be required
to attend organizational board meetings, trade shows, and conferences.
- Strong oral
and written communication skills
- Ability to
use basic Microsoft Office products (Outlook, Excel, Word, etc.)
- Ability to
identify and resolve problems in a timely manner and respond promptly to
requests for service and other assistance
- Maintain a
positive attitude and work well with others; is willing and able to
communicate effectively with teammates and support end users
multiple concurrent activities and work independently.
Candidate should have a bachelor’s
degree from an accredited college or university. It is preferred that the candidate be a member of a collegiate fraternity or
sorority, with continued involvement as an alumnus/alumna. Preferred
consideration will be given to candidates who have current or previous work
experience as a member of a fraternity or sorority headquarters staff. Experience on Raisers Edge or other Donor
Management Software will be considered as a plus for this position.
This is a full-time remote work from home position with salary commensurate with
position will be open until filled with a qualified individual. Qualified
candidates should e-mail their resume and cover letter including salary history