The Room Attendant Inspector/Inspectress is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. S/He will direct and inspect the work activities of room attendants.
The Room Attendant Inspector/Inspectress shall strive to provide exceptional service to guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain positive guest relations at all times.
Inspect work performed to ensure it meets specifications and established brand and hotel standards.
Ensure the guests satisfaction by providing inspecting guest rooms including:
Cleaning and sanitizing bathrooms
Removing trash, door hangers, and laundry bags
Organizing promotional materials
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
Train personnel in housekeeping duties.
Perform cleaning duties when necessary.
Investigate complaints about service and equipment and take corrective action.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service
Assist in maintaining hotel inventory of rooms, supplies, linens & amenities
Promote sanitation, safety, security efforts, and guest services of the Hotel.
Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Follow hotel policy with lost/stolen items.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Investigate new and improved cleaning methods and instruments.
Contribute to guest services and hotel success through teamwork.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Thorough knowledge of the housekeeping field
Fluency in other languages beneficial
Prior experience using hazardous cleaning chemicals, vacuum cleaners, and cleaning accessories
Some computer skills beneficial
Must be a United States citizen or possess a valid work permit
Must be able to read and speak some English
Must be able to accurately follow instructions, both verbally and written
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to stand and walk on feet throughout the shift
Must be able to occasionally lift, carry, push & pull 35 lbs or more (as much as up to 150 lbs)
Must be able to perform simple grasping and fine manipulation
Must be able to perform repetitive hand and arm movements
Must be able to frequently reach overhead
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis
Bending, stooping, kneeling, hoisting, leveraging items onto cards, or crawling on floor sometimes necessary to clean
While primarily an indoor job, must be able to walk outdoors in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outdoors in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room temperatures
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Soul Community Planet is an EEO employer - M/F/Vets/Disabled