Supervise and coordinate activities of the clerical staff
within the service department
Essential Duties and
the scheduling of all shop and road service jobs while maintaining
communication between customers and internal departments.
Help to establish service department daily
Review PM schedule and accomplishment percent
Create service department benchmarks for
monthly managers meeting.
Establish and maintain a strict schedule for
Enforce that all shop repairs (customer or
internal) have a written and customer or Delta department manager (for
internals) signed estimate prior to starting work.
Enforce that all additional shop repairs after
the first estimate have a supplement estimate and it be signed for approval
prior to performing additional work.
Assure customers are contacted if repairs are
going to exceed the time or dollar amount of the original estimate.
Assure that work orders, time cards and
billing are processed promptly and properly.
Track progress of all repair jobs on a daily
Supervise dispatcher to maintain smooth flow
of pick-up and deliveries to avoid conflicts or deadlines and promises.
Supervise dispatcher to maintain timely
response of all road repairs within company’s average four (4) hour response
Weekly meeting with warranty writer to review all claims are submitted on
time, clearly written, the tracking log is up to date and report all factory
write offs or declined claims to the service manager in a timely manner.
Other Duties and
develop the correct attitude of all service personnel toward customer
service administrative supervisor can satisfactorily achieve these goals by:
and enforcing high standards of quality, which will reduce service warranty.
customer complaints promptly and fairly.
customers of unforeseen problems or cost.
cooperation between other internal departments by working out mutual problems
to the service manager’s attention facts about problems with customers or
internal departments that cannot be solved without further escalation.
Inform service manager of deadlines that will
not be met, reasons why and when the repairs will be completed.
all requests for customer credit memos to the service manager on a timely
Other Duties and
positive communications with all company managers and departments.
timely management reports for the service department.
keep abreast of, and comply with federal, state and local regulations Monitor
and ensure superior customer communication skills for all department personnel.
initiative in developing new methods and procedures for the department as
and all other duties as assigned by management.
school diploma or the equivalent.
demonstrate a high degree of communication and organizational skills to include
the ability to apply logic and constructive thinking to solve problems.
effective oral and written communications to customers, management and vendors.
be able to perform mathematical calculations, including decimals and
be PC literate and possess a thorough knowledge of general business procedures.
These may be acquired via secondary education or additional college level
courses, trade school training, or previous employment experience relevant to
general knowledge of business administration with a high degree of mechanical
knowledge and experience.
five to ten years of relevant business experience with previous supervisory
experience. Must have a working knowledge of service operations and
computerized parts programs.
be able to push, pull, lift or move up to 30 pounds.
Employment Disclaimer: To perform this job successfully, an
individual must be able to perform each essential duty and task satisfactorily.
The requirements listed are representative of the knowledge, skill and/or
ability required. Reasonable accommodations will be made to enable individuals
with disabilities to perform the essential functions. This job description is
not a contract. Management reserves the right to change its contents at any
time. This organization complies with the guidelines set forth in the American
with Disabilities Act of 1990 and does not discriminate on the basis of race,
color, religion, national origin, ancestry, sex, age, disability or status as a
disabled veteran or veteran of the Vietnam era. This organization is an Equal