Pit Boss - Table Games
Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary. Plans are underway for construction of a brand-new facility by the Calgary Airport.
Job Overview
The Pitboss demonstrates exceptional mathematical and analytical skills, thrives in a fast-paced environment. They ensure first-rate customer service and has extensive knowledge to Internal Procedures as well as AGLC Terms and Conditions.
Responsibilities and Duties
· Supervises assigned areas in gaming activity to ensure protection of casino assets, and to uphold the integrity of games in accordance with AGLC Terms and Conditions.
· Thorough knowledge of AGLC terms and conditions, approved games and game procedures, and any applicable legislation.
· Performs Fills and Credit transactions as required.
· Approves and acknowledges money/colour changes.
· Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
· Be a great team player and exemplify outstanding guest services, to both internal as well as external guests.
· Reports and incidents and/or money transactions that exceed a specific monetary value a per policies (FINTRAC) for the abatement of money laundering, and any suspicious guest-behaviour that may hinder the implementation of licensing requirements and/or incur liabilities (trespass, money laundering, social obligations) to the Pit Supervisor or the Games Manager respectively
· Responsible for the transactions on the tables as well as their correct entry and verification (with signature) of all transactions.
· Coaches and evaluates the aptitude of dealers, takes part in team meetings when required and gives feedback to Pit Supervisor for the benefit of Management.
· Observe problematic guest behaviours or discrepancies and report to Supervisors as required.
· Ensures compliance with licensing laws, health and safety and other statutory regulations
· Every team member will follow and support the Core Values, of the ownership company.
· Other Duties as required.
Education and Experience
· Must have 3 years experience as a dealer.
· Current AGLC Registration.
· Clear Criminal Records Check.
· Current AGLC Phase 1, Phase 2, and AML Certifications.
Skills and Abilities
· Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.
· Knowledge of advantage and cheating at play on games being supervised.
· Experience with table games, rules, and procedures as well as AGLC terms and conditions.
· Has experience in customer service and leadership.
· Proven ability to coach and mentor associates.
· Strong Work Ethic with ability to maintain professionalism and a high level of confidentiality.
· Experience dealing with VIP, or “high stakes” guests is considered to be an asset.
· Excellent written and verbal communication skills.
· Excellent interpersonal skills, organized with strong problem-solving skills.
· Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, evenings, and holidays. The hours of work will be based on guest and business needs. Frequent standing, and walking.
· Professional demeanor and ability to approach situations in a tactful manner.
· A passion for providing excellent service and full alignment with the organizations vision.
· Ability to work under pressure and treat others with respect regardless of their status of position.
· Ability to stay calm and interact with confrontational and/or potentially angry people
· Knowledge and ability to clearly explain rules of play and operating house rules to guests and employees.