Pit Boss - Table Games

Cash & Ace Casinos Calgary, AB $19.00 to $21.50 per hour

About us!
Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary.  Plans are underway for construction of a brand-new facility by the Calgary Airport.

Job Overview

The Pitboss demonstrates exceptional mathematical and analytical skills, thrives in a fast-paced environment.  They ensure first-rate customer service and has extensive knowledge to Internal Procedures as well as AGLC Terms and Conditions.

Responsibilities and Duties

·       Supervises assigned areas in gaming activity to ensure protection of casino assets, and to uphold the integrity of games in accordance with AGLC Terms and Conditions.

·       Thorough knowledge of AGLC terms and conditions, approved games and game procedures, and any applicable legislation.

·       Performs Fills and Credit transactions as required.

·       Approves and acknowledges money/colour changes.

·       Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

·       Be a great team player and exemplify outstanding guest services, to both internal as well as external guests.

·       Reports and incidents and/or money transactions that exceed a specific monetary value a per policies (FINTRAC) for the abatement of money laundering, and any suspicious guest-behaviour that may hinder the implementation of licensing requirements and/or incur liabilities (trespass, money laundering, social obligations) to the Pit Supervisor or the Games Manager respectively

·       Responsible for the transactions on the tables as well as their correct entry and verification (with signature) of all transactions.

·       Coaches and evaluates the aptitude of dealers, takes part in team meetings when required and gives feedback to Pit Supervisor for the benefit of Management.

·       Observe problematic guest behaviours or discrepancies and report to Supervisors as required.

·       Ensures compliance with licensing laws, health and safety and other statutory regulations

·       Every team member will follow and support the Core Values, of the ownership company.

·       Other Duties as required.

Education and Experience

·       Must have 3 years experience as a dealer.

·       Current AGLC Registration.

·       Clear Criminal Records Check.

·       Current AGLC Phase 1, Phase 2, and AML Certifications.

Skills and Abilities

·       Ability to speak English is mandatory.  Ability to fluently speak additional languages is an asset.

·       Knowledge of advantage and cheating at play on games being supervised.

·       Experience with table games, rules, and procedures as well as AGLC terms and conditions.

·       Has experience in customer service and leadership.

·       Proven ability to coach and mentor associates.

·       Strong Work Ethic with ability to maintain professionalism and a high level of confidentiality.

·       Experience dealing with VIP, or “high stakes” guests is considered to be an asset.

·       Excellent written and verbal communication skills.

·       Excellent interpersonal skills, organized with strong problem-solving skills.

·       Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, evenings, and holidays.  The hours of work will be based on guest and business needs. Frequent standing, and walking.

·       Professional demeanor and ability to approach situations in a tactful manner.

·       A passion for providing excellent service and full alignment with the organizations vision.

·       Ability to work under pressure and treat others with respect regardless of their status of position.

·       Ability to stay calm and interact with confrontational and/or potentially angry people

·       Knowledge and ability to clearly explain rules of play and operating house rules to guests and employees.

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