Intake Specialist
HTX Edinburg, TX

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.



This position is the primary person responsible for all documentation, data entry and communication with the public wishing to reclaim, relinquish, or find their pets. Other Intake responsibilities include, but are not limited to, proactive lost/found and reclaim services, and shelter diversion services (pet food pantry, information and referral, etc.).


 Essential Duties and Responsibilities:

·         Greet and assist all visitors in a professional, warm and positive manner.

·         Answer phones, e-mail, social media messages with helpful, clear and efficient information.

·         Assist customers inquiring about pet surrender with empathy and compassion, not judgement.

·         For every stray pet turned in to the shelter, think “lost”, not “stray” and practice proactive pet recovery methods to reconnect people and lost pets.

·         Ensure that paperwork and records are maintained accurately and entered properly into the Petpoint data base.

·         Develop a working knowledge of the PVAC’s procedures, guidelines, and protocols

·         Working knowledge of animal regulations for city, county and state.

·         Reunite lost pets with owners by tracking down, following through on and documenting all leads available.

·         Provide support to the PVAC’s team effort including, but not limited to

·         Communicate regularly with supervisors and coworkers to ensure that they are aware of any issues pertinent to their areas of responsibility.

·         Participate in staff meetings to share ideas and suggestions for improving animal care and the quality of the organization as a whole.

·         Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.

·         Any other duties the Director of Operations may assign.


 Qualifications & Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Ability to deal tactfully and effectively with staff, volunteers, and the general public. 

·         Ability to work independent of supervision and meet deadlines.

·         Must have the willingness to handle fearful, under socialized or vicious animals. 

·         Basic knowledge of animal breeds and characteristics. Basic knowledge of animal health, nutrition, and humane care.

·         Ability to lift 50 lbs.

·         Experienced and comfortable working with a database.

·         Ability to communicate the English language effectively in oral and written form.

·         Preferred fluency in Spanish.


Work Hours:

This position has varying working hours depending on department needs & scheduling of special events and the needs of the Center.


Education and/or Experience:

·         High School Diploma or G.E.D. required.

·         Basic knowledge of animal health, nutrition, and humane care desired.

·         Advanced social media knowledge and skills.


Certificates, Licenses or Registrations:

·         Must complete and obtain the A.C.T. Shelter Training Series certificate of completion.


Supervisory Responsibilities:

Volunteers and customers as necessary.


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