IT & Billing Admin.

IT & Billing Admin.

Job description: The IT & Billing Administrator is responsible for supporting the daily administrative, billing, purchasing, inventory, and operational functions of the IT & Billing Department. This position assists with billing for HOA and Homeowner services, coordinates vendor, manages inventory and purchasing processes, codes invoices, and provides administrative support to maintain efficient department operations.

Hourly Position - Full Time

1st Shift - Monday - Friday 

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining excellent communication with internal departments, vendors, and property leadership.

1.     Perform HOA Engineering and IT billing for all properties.:

o    Daily Billing to be done

o    Weekly report to be sent per property to the GM’s for approval

o    Ensure reports are submitted to Accounting on a timely manner

2.     Assist with HO billing as needed for all properties.

o   Ensure all properties Billings to send are cleared on a daily basis

o   Assist when needed in billing specially on Mondays.

o   Check Pre-bill WOs in Maestro every Month.

3.       Vendor Scheduling for IT Department:

• Call and schedule vendors for HO and HOA services
• Take units off the market for this work if applies.
• Update work orders with scheduling details and completion information.

IT Inventory Responsibilities:

• Order IT supplies and parts as required. Creates POs, gains approval, reconciles pricing and accepts inventory, request credit card for prepays or online orders
• Assist with counting of the IT inventory monthly. And enter adjustments in the system
• Organize and ensure all areas of IT are clean and orderly.
• Identify and coordinate the disposal or sale of obsolete/aged inventory items.

IT Invoices Coding:

• Code invoices thru Bills.com or via paper related to the IT department.
• Create pre-bill WOs when needed for HO invoices, if ever applies.
• Close WH Work orders or PO’s once invoices are received, coded & uploaded.

IT Ticket Management

• Monitor the IT ticketing system throughout the day to ensure all requests are reviewed and assigned appropriately.
• Maintain accurate and timely updates on all IT service tickets, including status changes, progress notes, vendor updates, and completion details.
• Follow up with IT staff, vendors, and end users to ensure tickets are progressing according to established service levels.
• Escalate overdue or high-priority tickets to the IT Director when necessary.
• Verify that all completed tickets contain accurate documentation before closure.
• Generate or assist with ticket status reports as requested by management.
• Ensure the IT ticketing system reflects the current status of all work to provide accurate communication and reporting.

Other Duties

• Monitor and response to department e-mails
• Assist with special projects and administrative tasks as assigned
• Support and promote adherence to the IT Department policies and procedures.

Qualifying team members may enjoy the following benefits:

•           Medical insurance

•           Vision, Dental, Disability, Life, and Accident insurance

•           Paid Vacation

•           Bereavement leave

•           401K Plan (Matched)

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.