Customer Success Specialist
Our mission at Stormboard is to remove all barriers to turning ideas into actions, leading to outcomes that will change your world! Our team is united by shared values of creativity, passion, and learning. As a team member, Stormboard will amplify your career by taking on new challenges to following the lead of incredible mentors. We promise you will grow, learn, and make a difference. We work with some of the world’s biggest brands and you will have opportunities to work with them while growing in a collaborative company culture.
We are looking for a Customer Success Specialist. The successful candidate will partner with our clients to drive adoption, help them manage their business processes, while simultaneously help grow Stormboard’s portfolio. This role includes a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities with the goal of achieving negative net churn. If you’re a person who is driven by customer success, then this role is made for you!
Customer Success is a foundational role at Stormboard because of the close contact with customers and relationship building that is involved to help them be successful in using our product. The purpose of the Customer Success role is to assist customers with onboarding, adoption, advocacy, and retention, as well as outcomes such as renewals, expansion, and referrals.
You're Good At
Communicating with customers and team members.
Building and maintaining strong professional relationships.
Identifying customer needs.
Follow-up. You respond to queries in a timely fashion and stay on top of tasks.
Being an independent learner and thinking through problems.
Collaborating with others to drive best practices.
Identifying opportunities for product expansion.
Working remotely on an individual and team environment.
You love inspiring others with enthusiasm.
You have a “never say never” attitude.
A great track record of expanding revenue and mitigating customer churn.
The ability to work closely with other departments on a variety of projects
Tech-savvy and have experience implementing software on an account-per-account basis.
What You'll Do
Build healthy customer relationships through trust and transparency.
Onboard new customers; you’ll train administrators and end users on how to use Stormboard in relation to their desired outcomes of the product.
Identify opportunities for account expansion and revenue creation within our existing customer portfolio.
Work closely with the sales team to help deliver product demo’s. You’ll quickly establish yourself as an advocate for the customer and showcase how Customer Success will support them throughout the entire relationship.
Conduct business reviews; you'll build and maintain adoption of Stormboard with stakeholders and show how our product will continue to solve problems identified at the beginning of the relationship.
Clearly communicating the value of new product features, further driving adoption.
Quickly identify gaps in our product that impact our customers and escalate to the appropriate department.
Work closely with our product and engineering teams to ensure issues are resolved.
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