Customer Service Manager (Online Gambling & Sportsbetting)

Vancouver, BC Full-time

We innovate | We have tenacity |We Empower | We get things done | We are Unique |We have fun

 With iGaming and online Sports Betting regulation opening, Canada’s longest-standing Fantasy Sports company, OfficePools.com is leveraging its 20+ years of Canadian Fantasy Sports experience and is launching OPBets.com.  Our mission is to open access to online Sports Betting and iGaming with a Canadian focus, and to help Canadian amateur sports prosper and develop. 

OP Bets is a Canadian owned and operated gaming company, and a prospective operator in the Ontario Sports Betting and iGaming market. We are an ambitious, creative, and collaborative group that leverages cutting-edge technology and innovations, looking to make a big splash, and establish a deep presence, in the Canadian iGaming market.  

To help with this launch, we are currently looking for a full-time Customer Service Manager who will be reporting to the COO. 

Have we got your attention yet? Good! Now let’s get into the details: 

Day in the Life:

  • Build, hire, and manage the customer service team 
  • Improve customer service experience, create customer engagement and facilitate organic growth 
  • Take ownership of customer issues and follow problems through to resolution 
  • Develop customer service procedures, policies and standards 
  • Maintain accurate records and document customer service actions and discussions 
  • Analyze statistics and compile accurate reports 
  • Fully understand and comply with Ontario legal iGaming requirements 
  • Ensure customer service staff are trained in, and compliant with, iGaming requirements 
  • Work with the product team to share feedback and feature requests 
  • Mentor and manage 24/7 customer service agents across different timezones   

Requirements:

  • 3+ years of experience as a customer service manager 
  • Knowledgeable in the online gambling and sports betting industry 
  • Experience in providing customer service support 
  • Strong client-facing and communication skills 
  • Proficiency in English, excellent written and interpersonal skills 
  • Experience in working with Zendesk and setting up processes 
  • Advanced troubleshooting and multi-tasking skills 
  • Knowledge of Fantasy Sports 

Ideal Candidate:

  • Professional and pragmatic 
  • Ability to think strategically and to lead others 
  • Critical thinking and problem-solving skills 
  • Innovative, out-of-the-box thinker 
  • Proactive and resourceful 

Benefits, Perks & Other Cool Stuff:

  • Competitive salary
  • Employer paid dental & extended health coverage
  • Life insurance and disability coverage
  • Employee and Family Assistance Program (EFAP)
  • Employee Discount Programs
  • Front-of-the-Line Access to shows and concert tickets
  • Employee Family Assistance Program
  • New Hire referral bonuses
  • GSL Scholarship Program


OP Bets is proud to be an equal opportunity employer.  We value diversity and are dedicated to providing a work environment that is free from harassment and discrimination.  All employment decisions are made based on qualifications, job requirements and business needs.  GSL is passionate about being known for an inclusive culture where talented people of all backgrounds want to work.

Please visit our careers page to see more job opportunities.

Apply for this Position


OR
 
Accepted formats: .pdf, .doc, .docx
 
Accepted formats: .pdf, .doc, .docx
By clicking the button, I agree to the GetHired Terms of Service
Already a GetHired.com member? Login to Apply