Course Operations Specialist
Lumerit Education San Antonio, TX
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Course Operations Specialist
Department: Courses   Lumerit Education  lumerit.com

Summary
It is the responsibility of the Course Operation Specialist is to support the delivery of courses in addition to maintaining the LMS system. It is also the responsibility of the Course Operation Specialist to provide support to various departments to ensure student success.

Primary Responsibilities
  • Course Operations. Monitor and maintain course operations such as but not limited to proof of course completion, course vouchers, course registrations, faculty support, and course terms.
  • Process Adherence. Follow the proper procedure and stay within company policy while assisting students.
  • Project Completion. Complete routine and assigned projects that require technical fluency.
  • Recordkeeping. Maintain excellent and comprehensive written records/notes for all student interaction.
  • Customer Service. Assist students and coworkers by phone and email in a helpful, positive, and timely manner on level 2 course/LMS tickets.
  • LMS Administrator. Maintain LMS systems and content.
  • Additional Tasks.  Maintain flexibility, a positive attitude, and a willingness to complete any additional assigned tasks as assigned by supervisor.
Competencies
  • Attention to Detail.  Able to focus for extended periods of time on highly detailed tasks; Quickly notices inconsistencies, inaccuracies, and misalignments.
  • Problem Solving.  Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Analytical Mindset. Identifies the desired outcome, breaks the outcome down into specific questions, finds the root data to answer those questions, and then synthesizes findings into a concise explanation around the original outcome.
  • Process Orientation. Utilizes a step-by-step, cause and effect reasoning approach; efficiently identifies the ripple effects of each action.

General Parameters

Education. Bachelor's degree required
Travel. No travel is anticipated
Hours. 8:30 A.M. to 5:30 P.M., Monday-Friday with additional time as needed
Location. Onsite

Company Overview

Lumerit enables students to experience world-class academic advising and course progression in order to graduate from the college of their choice faster than they ever imagined and for far less than they ever thought possible.

We believe a better way to do college prioritizes the student and avoids debt. Our vision and values empower every member of the Lumerit team to exceed student expectations at every level. In turn, our students go on to achieve a world-class career, professional, and entrepreneurial outcomes.

 

Are you looking to realize the full potential of your unique talent while helping students experience a better way to do college? We'd love to have a conversation with you. Come multiply your talents at Lumerit and grow your career!

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