Front Office Receptionist

Busch Products, Inc Syracuse, NY $16.00 to $18.00 per hour

Employee-Owned Premier Countertop Manufacturer is seeking a customer service order processor. This position is responsible for processing orders, setting up customer files, requesting missing information, filing, making/receiving phone calls, responding to customer inquiries, complaints, and concerns in a professional manner, following up on job orders and confirming details, and assisting with scheduling. Provide excellent customer service by utilizing in-depth knowledge of company products, services and or product specifications. On-the-job training for the company products is provided.

Job Requirements

  • Answer a multi-line telephone, direct calls to the appropriate staff person, or voice mail. Take and or distribute messages in a timely and professional manner.
  • Greet office visitors/customers in a professional and friendly manner. Provide literature or product materials as requested or notify the staff person that his/her appointment has arrived.
  • Prepare outgoing mail as needed for delivery to the post office. Sort and distribute incoming mail and faxes to employees. 
  • Compose and or type a variety of office correspondence including orders, letters, memos, and other documents using word processing software as requested. 
  • Assist sales staff with customers including but not limited to setting up appointments, contacting customers, and or verifying customer information order documentation, and or processing as requested.
  • Assist in the ordering, receiving, stocking, and distribution of office supplies.
  • Restock refreshments and make popcorn for incoming customers.
  • Perform a variety of general administrative duties as requested including, photocopying, scanning, faxing, and filing.
  • Perform related duties as requested to support department and or company objectives.
Skills Required
  • Ability to understand and follow specific instructions and procedures.
  • Ability to communicate effectively, both orally and in writing to create, compose, and edit written materials.
  • Ability to maintain confidentiality of records and information.
  • Organizing and coordinating skills.
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Skill in the use of operating basic office equipment.
  • Word processing and/or data entry skills.
  • Ability to work every other weekend and shift work.

Minimum Qualifications

  • High school diploma or equivalent required, Associate degree or equivalent preferred
  • Minimum 2 years of relevant office, administrative, and clerical experience in an office setting preferred.

Why Join Our Team?

  • Benefits package that includes multiple health insurance plans and dental insurance
  • Paid Holidays
  • Paid vacation and sick time
  • 401K plan with company match
  • Employee-Owned Company 
  • Referral Bonus
This position is Monday through Friday, with a rotation of Saturday hours from 9:00 A.M. to 1:00 P.M
Pay is competitive and based on experience, with opportunities for advancement.
Busch Products, Inc. is an EEO employer - M/F/Vets/Disabled
Busch Products, Inc is an EEO employer - M/F/Vets/Disabled
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