Director of Communications

Bethlehem, PA Full-time

Director of Communications


ArtsQuest Values Diversity, Equity, Inclusion and Belonging.

Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and the organization’s achievement as well.

At ArtsQuest a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees’ characteristics that make them unique, because we value and appreciate diverse life experiences.

Reports to:  Chief Operating Officer

Direct Reports:  Public Relations Coordinator

Position Overview:

Director of Communications is a liaison for all ArtsQuest communications needs, both internal and external as well as for all media relationships; responsible for working with the Chief Operating Officer and Senior Director of Marketing to develop Public Relations strategies, outreach, and messaging, and preserving ArtsQuest’s rich history and brand through the organization’s archives. 


  • Principal point of contact for all ArtsQuest-communication needs.
  • Promote and advertise ArtsQuest’s entertainment programs and events.
  • Responsible for public relations strategies and outreach including news release development, media pitching and select promotions.
  • Oversees and contributes to the writing and editing of news releases, publications, brochures and copy for ArtsQuest’s websites.
  • Work with Senior Director of Marketing to establish deadlines and announcement calendar for publications, websites, programming announcements, ticket on-sales, and similar initiatives.
  • Works with Marketing, Sponsorship, Advancement, and other departments to develop public relations initiatives and strategies that assist in event promotion and strengthening the organization’s nonprofit messaging.
  • Works with the Chief Operating Officer, Chief Programming Officer and Senior Director of Marketing on the preparation of public relations content for materials needed for all ArtsQuest events and venues.
  • Assists the Marketing Team in the production of bi-monthly and monthly publications, both digital and print; gathers news, coordinates news staff, takes pictures, edits, writes, proofreads; works with contributing writers and photographers, graphic designers, and interns to develop articles from original ideas to completed projects.
  • Gathers news, coordinates news staff, edits, writes, proofreads; works with contributing writers and photographers, graphic designers, and interns to develop articles from original ideas to completed projects.  Provides oversight of substantive editing of articles and publications.
  • Oversees the Public Relations account (Cision) and media databases.
  • Responsible for negotiating, drafting, and reviewing contracts with outside/freelance writers.
  • Works with the Volunteer and Internship Programs Manager in the selection and development of Public Relations interns.
  • Collaborates with members of the Sr. Management Team and President and CEO to write and edit communications plans for select initiatives, i.e. strategic planning, crisis communications, staff introductions in the media, changes in leadership, etc.
  • Assist Grants Administrator with grant aggregation and writing process.
  • Oversees historical archives in print, electronic or physical format.
  • Liaison to the Public Relations Committee.
  • Oversees the work of, mentors and coaches the Public Relations Coordinator and Public Relations Interns. 

Knowledge, Skills and Abilities Required:

  • Degree in Communications, Public Relations, Marketing, or related field and/or at least 10 years leadership experience in a related field. 
  • Outgoing, approachable, and dynamic relationship builder; a strong communicator, excellent oral, written and interpersonal skills; ability to positively interact with a wide variety of people, including communication with all levels of the organization, sponsors, patrons, the media, members, and volunteers, both verbally and in writing.
  • Ability to engage, listen, understand, and relate to community groups of varied interests and then reflect understanding of interests through all avenues of communications.
  • Excellent communication skills; verbal, written and interpersonal; ability to professionally interact with people, handle confidential information, tough situations, issues, and remain calm and level-headed in emergency situations. 
  • Verbal and written fluency in Spanish is a plus (not required for this role).
  • Previous experience with writing for print, web, blogs, press releases, publications, etc. 
  • Extremely well-organized; ability to function easily in a fast-paced, ever changing, deadline-driven work environment; exceptional time-management or project management skills.
  • Proficiency in Microsoft Office Suite, i.e. Word, Excel, Power Point, Outlook, and Publisher required; knowledge of Raiser’s Edge or another similar Sponsor/Donor software is helpful.
  • Collaborative work style.
  • Established record of innovation and creativity; exceptional problem-solving abilities, process- and goal-oriented.
  • Ability to identify promotional and communication opportunities in the marketplace and the creativity to develop and fill them.
  • Organizational skills and an ability to make sound communications and business decisions. 
  • Exceptional customer service skills.
  • Experience leading and directing a team of creative individuals, interns, contract writers, and photographers is essential. 
  • Personal vehicle and valid driver’s license required to enable travel to and from business meetings, between our facilities, to off- and on-site meeting locations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate, either verbally and/or in writing. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to lift to 10 pounds frequently, and up to 25 pounds occasionally, with or without reasonable accommodation.

Employee is frequently required to travel between our facilities, all within 1 mile of one another using reliable transportation as well as to meet with media representatives. Employee may be frequently required to travel offsite for business meetings as needed. As such, a valid driver’s license is required for this position.

Employee may often be required to flex their schedule to meet with or respond to media inquiries, interview artists, connect with other members of the organization and support our festivals and events.  Employee may also be required to take calls outside of normal office hours to respond to requests for information. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Culture:

ArtsQuest maintains a culture of C.A.R.E.S.; Creativity, Adaptability, Risk Taking, Evaluation and Sustainability.  In addition, ArtsQuest has very high standards for accountability and ownership of all of our employees’ actions, whose contributions to the organization all relate to customer service.  It is our goal to maintain these high standards in order to deliver the most exceptional experiences to both our internal and external customers.  We work hard, but we play harder.  It’s the reason we’re here!

Salary and Benefits: 

A salary range has been established and will only be discussed with qualified candidates. Salary will be commensurate with experience. Benefits include medical, dental, vision, term life, and disability insurance, as well as a 403(b)-retirement savings plan, paid time off, sick time as well as discounts on select organizational programs and events.

Candidates from underrepresented communities are encouraged to apply!

FLSA Status:  Full-Time Exempt

ArtsQuest and the ArtsQuest Foundation are Equal Opportunity Employers

Please visit our careers page to see more job opportunities.

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