The Hampton Inn & Suites Lake Mary is now hiring for an experienced Housekeeper that is ready to advance their career and knowledge in the housekeeping department.
The Assistant Housekeeping Manager is responsible for ensuring the operations of the Housekeeping department are ran in an efficient manner in the absence of the executive Housekeeper by providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels.
Education & Experience:
Minimum two years’ experience in hotel housekeeping required.
Previous supervisory experience preferred.
Basic computer skills required.
Long hours sometimes required.
Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for long hours at a time.
Ability to work mornings, nights, weekend and holidays as dictated by hotel business levels.
Must be able to convey information and ideas clearly, both oral and written.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Duties and Functions:
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Peachtree Hotel Group standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations.
Respond to all guests’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls in a timely manner. Follow-up to ensure guest satisfaction.
Assist in maintaining and controlling all housekeeping equipment.
Assist with all Risk Management (MSDS, HazComm, etc.) prevention.
Ensure large guestroom turns are handled efficiently.
Maintain consistency with departmental opening and closing procedures.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Assist the Executive Housekeeper in inspecting VIP rooms prior to arrival.
Assist in maintaining required parts of all Housekeeping and Laundry supplies by regular scheduled inventories and proper ordering.
Monitor work orders and submit to engineering according to hotel procedures. Follow-up on work orders to ensure completion.
Respond to emergency situations using information contained in MSD sheets.
Balance and clear room status nightly; compare the p.m. housekeeping report with hotel system room status report and resolve discrepancies.
Assist in preparing team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
· Operate cell phones and radios efficiently and professionally in communicating with hotel staff. Ensure proper use of radio/phone etiquette within the department.
Monitor out-to-order, out-of-service, and show rooms.
Maintain key control system for all house keys.
Perform other duties as requested by management.
Attend all training/meetings as required by management
Hampton Inn & Suites Lake Mary is an EEO employer - M/F/Vets/Disabled