Hotel Front Desk Agent - Hyatt Place Indianapolis/Keystone
About Dora Hospitality
Dora Hospitality Group is a third-generation family-owned management group. We hold family values close and have maintained a Midwest mentality when it comes to hospitality—and to this day, it’s been the root of our growth. Dora Hospitality Group achieves excellence in service through hands-on administration of hospitality professionals. The company maintains its reputation as the industry leader by promoting a strong work ethic, encouraging the development of excellent moral characteristics and values.
Are you self-motivated, passionate and deliver the best customer experience to delight guests? The Hyatt Place, Front Desk Agent position may be your next career move!
Visit company website: www.dorahg.com
As the Front Desk , you will:
Possess the ability to effectively deal with guest and employee concerns in a friendly and positive manner. This will involve listening to the nature of concern, demonstrate empathy with the customer, anticipating guest needs, and creating positive and memorable guest experiences.
The Guest Service Agent will be responsible for greeting customers immediately with a friendly and sincere welcome. They will use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. This individual will also promptly answer phone calls, take reservations, complete the registration process, and applicable charges and payments.
This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den.
Guest Service Agent will be responsible for completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures. This will also include creating guest reservation, completing guest registration, applying charges and payment to guest folios.
Shifts: 7:00AM -3:00PM, 3:00PM - 11:00PM
Paid Holiday for Full Time/Part Time
Paid Time Off for Full Time/Part Time
Benefits including Supplement Plans/Introducing Dental/Vision/MEC Plan
Employee Brand Stay Discounts
*Incomplete applications will not be considered for this position.
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