NPI Quality Engineer


Position Summary

The New Product Introduction (NPI) Quality Engineer is a key member of the quality team responsible to enable the proper setup and launch of new products, variations or existing products or product changes in general, ensuring that complies to copy exact requirements, change management process and any other applicable processes and manufactured product will comply with the customer quality expectations.

The NPIQE works in close cooperation with the multi-disciplinary team integrated by engineering, purchasing and manufacturing to ensure all steps defined in the NPI process are achieved, approvals of the different product gates are conducted, the related quality documentation is complete on time, the components/supplier are qualified and to identify and mitigate risk among other activities.


Key Responsibilities:

  • Customer expectations
    • The customer expectation is well understood and translated into specifications
    • Correct specifications for manufacturing and design are selected during product development to meet those expectations
    • Product is characterized, and issues resolved for operations to manufacture the product to meet these expectations. This includes adjusting specifications as required and agreed with the customer(s).
    • Specifications are modified (as required), based on warranty return data and company financial goals, to meet the warranty and product cost goals, which is a measure of how well Photon is meeting customer expectations.
  • Process
    • Surveillance the process and ensure the NPI process and practices are used or escalate as needed any discrepancies or opportunities.
    • Audit the gate review reports to validate that are conducted, and actions required to achieve approval are complete and properly implemented.
    • Audit the different aspects of the NPI process to ensure compliance.
    • Validates that necessary data, documents and evidence are properly collected and stored.
    • Propose opportunities to further improve the NPI process.
  • Functions
    • Identify the risks early in the program and determine the special characteristics for the product to ensure we meet the end-customer needs.
    • Coordinate the root cause analysis of nonconformances detected during the NPI process
    • Liaison between engineering and supplier quality to coordinate:
      • The qualification of new suppliers and components
      • Supplier drawing acceptance
      • Supplier FAI for components
      • The definition of special inspection beyond standard practices
      • The identification of new equipment/tools for IQC
    • Ensures that drawings meet our internal standards and are properly reviewed and approved.
    • Deliver the necessary Quality documentation required as part of the NPI in every gate review.
    • Evaluate product/process capability in the corresponding gate as required by the NPI process
    • Create the control plan for the product and updated as required by the NPI process
    • Actively participates in creating and updating the DFMEA and PFMEA for the product
    • Define the characteristics to be measured using SPC, and control limits.
    • Participate in the different gate review
    • Participate actively in the product release to production by ensuring:
      • Product/process documentation is complete,
      • Any identified risk is mitigated,
      • NPI prior gates open items are fully implemented
      • Training is provided to operators prior the NPI run
      • Tools are available and properly documented and validated and into the equipment manager database
      • Equipment is available, calibrated, instructions and setup are documented and available.
  • Compliance
    • Validate products comply with regulations and national or international standards, such as RoHS, REACH, Conflict Minerals, WEEE, etc.
  • General
    • Participates in the development, implementation and maintenance of company and organization Quality Assurance policies and procedures
    • Ensure compliance to the quality management system, while evaluating and promoting best practices to meet internal and external quality expectations
    • Performs other duties as required
    • Serves as internal auditor, carrying out audits of quality management system areas as required by the audit schedule
    • Identify opportunities for improvement in the incoming inspections process.


Qualifications and Skills Required

  • Minimum a 5 years’ experience working as new products introduction in the manufacturing environment, preferably under the copy exact requirements.
  • Bachelor’s degree in Engineering (Mechanical). Professional designation engineer will be an asset.
  • Possess a successful record NPI implementation.
  • Knowledge of new product introduction practices and procedures, preferably in a manufacturing environment.
  • Knowledge of ISO 9001 and the proper implementation of industry practices in the NPI process
  • Proficient in creating and maintaining control plans, DFMEA and PFMEA
  • Proficient of root cause analysis, supplier corrective and preventive actions
  • Knowledge of manufacturing processes including fiber optics, surface finishing, machining, plating, injection molding, PCBA, electronic/semiconductor fabrication, etc.
  • Proficient statistical analysis included but not limited to SPC, MSA, design of experiments, etc.
  • Proficient to read technical drawings/blueprints, specifications, bill of materials and CAD files.
  • Proficient in MS Office software products (Outlook, Excel, PowerPoint and Word)
  • Experience using MRP processes
  • Experience leading a team in multiple projects.
  • Strong interpersonal, communication and organizational skills
  • Demonstrate a good decision-making skill
  • Ability to travel internationally

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