Intake Coordinator, Behavioral Health (Greenville, NC)

Intake Coordinator, Behavioral Health

Pathways to Life | Greenville, NC | Full-time | Competitive pay depending on experience
Monday-Friday, 8:30 AM-5:00 PM (occasional evening, weekend, or holiday coverage; see details below)

For many people, our intake process is their first contact with mental health or behavioral health care. As our Intake Coordinator, you’ll guide clients and families from referral to first appointment, handling the scheduling, insurance, and paperwork so they can start services without unnecessary delays.

If you like helping people and getting things done, this role is for you. You’ll work side by side with clinicians, physicians, administrative staff, and families, and you’ll see the impact of your work every day.

Pathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we've provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination;  for the people we serve, and for the staff who serve them.

What Success Looks Like

• Clients move from referral to assessment without communication gaps
• Insurance and authorization issues are resolved quickly
• Providers have what they need before each appointment
• Families and referral sources get timely updates and clear answers
• Documentation is accurate, complete, and on time

• Coordinate intakes: Schedule and manage client intakes across multiple behavioral health services
• Guide clients and families: Explain intake paperwork, releases, and program information to clients and guardians in clear, welcoming language
• Handle insurance and funding: Verify insurance eligibility, copays, and Medicaid/MCO enrollment, and submit IPRS funding requests for uninsured clients
• Keep records accurate: Maintain authorizations and supporting documentation in our EMR, make sure intake paperwork meets required timelines, and support monthly audits and compliance reviews
• Track referrals: Monitor referral and intake activity using Access to Care reporting tools
• Keep everyone informed: Update clinicians, physicians, families, and referral sources on intake status
• Support the front office: Help cover the front desk during lunch periods and as needed

What We’re Looking For

Required:

• A bachelor’s degree in a human services field (such as social work, psychology, sociology, counseling, public health, or a related area) plus 2 years of full-time experience with the population we serve, or
• A bachelor’s degree in any other field plus 4 years of related full-time experience

Preferred (but not all required):

• Experience in behavioral health, mental health, or substance use services
• Insurance verification and prior authorizations
• Experience with an EMR
• Familiarity with Medicaid, MCO enrollment, or IPRS funding
• Experience coordinating schedules across providers or departments
• Bilingual English/Spanish

Skills that matter:

• Juggling multiple deadlines without losing attention to detail
• Explaining things clearly and kindly to clients, families, and providers
• Staying organized through interruptions and urgent requests
• Working independently while keeping your team in the loop
• Handling sensitive information with discretion and professionalism

Don’t meet every preferred qualification? We encourage you to apply anyway. If your background is a good match for the core of this role, we’d like to hear from you.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Paid training and ongoing professional development [name specifics: CEUs, tuition support, mentorship, structured first 90 days]
• A collaborative clinical and administrative team

This is an on-site role in our Greenville, NC office, with frequent contact with clients, providers, and referral sources. Because we serve people seeking behavioral health care, you may occasionally meet someone in distress. You’ll work alongside clinicians and receive training in de-escalation and crisis response to help you handle these moments with confidence. The role may involve lifting office materials up to 25 pounds.

• Complete required company training within established timelines
• Complete standard pre-employment screening, including background and registry checks, in accordance with North Carolina regulations
• Maintain confidentiality in all verbal, written, and electronic communications

Pathways to Life is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.