Surveillance Operator-Part Time
Job Overview:
The Surveillance Operator plays a major role in visually monitoring all gaming standards within the casino using radios and CCTV equipment. Ensuring all fraudulent or illegal activity is investigated and reported. The Surveillance Operator role is completely technology based and requires working closely with other departments.
Essential Duties and Responsibilities:
Flexible with availability to cover open shifts as needed. Position is subject to shift work varying morning, evenings, and nights depending on business needs.
Visually monitor all areas within the casino and ensure that all illegal activity and activities in violation of casino policies and procedures are investigated and reported.
Observe table games, slot machines, cash cages, food and beverage areas, entrances, and other high-risk areas on video monitors to detect liability concerns or illegal activity.
Maintain overall safety for guests and employees.
Assist AGLC with site investigations as well as assisting local Police with external investigations.
Act as a first point of contact during emergency situations and immediately alert security supervisor of potentially dangerous situations.
Observe and record all activity on the gaming floor tables, slot activities, morning slot pulls and counts, table pulls, final counts, all suspicious activity, and all incidents inside and outside the casino’s property in a daily log.
Track all facility incidents in a yearly incident ledger.
Designated Anti-Money Laundering (AML) Administrator for the AGLC AML unit, which requires:
Entering Patron Transaction Reports (PTR) into AGLC provided database.
Investigating and reporting Unusual Transaction Reports (UTR) to the facility AML Liaison and AGLC
Report all suspicious activity to supervisor or manager.
Protect all confidential and sensitive information.
Other duties as assigned.
Education and Experience:
1 year of surveillance experience preferred
1 year of casino experience preferred
Experience with Table Games preferred (Blackjack, Baccarat, Craps, Roulette, Poker, etc.)
A minimum of high school diploma or equivalent (GED) is required. Certificate/Diploma/Degree in Criminology, Policing Studies, or related field is beneficial.
AGLC Gaming Registration Number
Clear Criminal Record Check
AGLC Certifications:
AGLC Deal Us In Phase 1 and 2
Anti-money Laundering
Skills and Abilities:
Ability to work cohesively as part of a team.
Highly responsible and reliable.
Consistently offers professional, friendly, and engaging service.
Professional demeanor and ability to approach situations in a tactful manner.
Ability to work calmly under pressure and treat others with respect regardless of their status or position.
A passion for providing excellent service and full alignment with the organization’s vision.
Proficient with Microsoft Office (Outlook, Word, and Excel) and internet browsers.
Basic accounting abilities for calculating monetary items.
Job Requirements:
Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
Knowledge of AGLC Terms & Conditions and Operating Guidelines.
Knowledge and ability to clearly explain operating house rules to guests and employees.
Must demonstrate good oral and written communication skills using the English language.
High level of personal accountability, responsibility, collaboration, customer service and work well alone and in a team environment.
Personal integrity and a desire to follow company and AGLC procedures to protect the public and company assets.
Well-developed interpersonal, problem solving, conflict resolution and communication skills.
Excellent observation skills with strong attention to detail.
Ability to conduct self in a professional manner and maintain self-control under stressful conditions.
Ability to multi-task and prioritize safety and security needs.
Self-motivated and willing to learn.
Work Conditions and Physical Requirements:
Stand/sit – Must be able to remain in a stationary position for up to 12 hours per shift.
Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.
Occasional kneeling, pushing, and pulling.
Occasional lifting and carrying up to 50 lbs.
Works in an indoor, fast-paced environment.
Advanced attention to detail.
Ability to work under pressure.
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