Security Guard - Casual


Cash Casino LP was recently acquired by a new ownership group and is undertaking a transformation and modernization of its casino businesses located in Calgary and Red Deer. We are an Alberta-based, family-owned business looking to grow our casino’s team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino on Blackfoot Calgary. We are currently constructing a brand new 72,000 sq. ft. casino at the Calgary International Airport that is expected to open in October 2022!

The Position

This is a great opportunity to join Cash Casino as the Part-time Security Guard. The security Guard will report directly to the Security Manager.

Key Roles & Responsibilities:

·       Promote positive customer service in and around the Casino.

·       Answer inquiries and assist patrons when and where possible.

·       Maintain a constant vigilance to ensure the safety of both patrons and staff.

·       Actively communicate with team members and on-shift supervisors to identify and supply information regarding suspicious activities, individuals and/or misconduct.

·       Actively participate in the removal of individuals deemed undesirable, disruptive and/or under the influence.

·       Check identification in accordance with AGLC rules and procedures.

·       Escort the transfer of monies and chips within the Casino.

·       Preparation and delivery of cards to the gaming tables.

·       Escort of patrons and staff to and from the Casino upon request.

·       Implementing fire alarm, bomb threat or robbery protocols, including full evacuation.

·       Respond to security incidents or medical emergencies in a timely fashion.

·       Pit Check - Ensure table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff. Completed once in the evening after the close of table games and once by morning staff, before the casino opens, to prevent mishaps during the table box pull.

·       Adheres to good OH&S practices.

·       Ensure all irregular, unusual, suspicious, or illegal activities are controlled and reported.

·       Ensure the accurate and complete recording of all activities in the appropriate logs and reports.

·       Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.

·       Maintain and promote good public relations and communications with the Casino's patrons and staff.

·       Comply with all company rules, regulations, policies and procedures.

Qualifications and Requirements:

·       Must be 18 years or older.

·       Must have a clear police criminal record check no older than three months before the AGLC license application.

·       Must meet all AGLC requirements for a gaming worker's license.

·       Must obtain an AGLC AML certification prior to applying for a gaming worker's license.

·       Must complete the following prior to hiring: Pro-Tect, Pro-Serve, Deal Us In (Phase I and II). Standard First aid, level C with AED certification is required by 3 months after the hire date.

·       Must be proficient in the English Language (written and oral).

·       Must have excellent communications skills.

·       Previous experience or training in security and customer service would be an asset.

·       Knowledge of Microsoft Office would be an asset.

·       Training in conflict de-escalation and resolution would be an asset.

Physical Requirement:

·       Ability to lift and carry up to 5O Ibs.

·       Ability to restrain individuals and/or be involved in physical altercations.

·       Ability to sit, stand and walk for extended periods of time.

·       Ability to remain calm during stressful situations.

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