Community Development/CRA Officer

QNB Bank Quakertown, PA


The Community Development/CRA Officer is responsible for the day-to-day management of the Bank’s CRA strategy, planning, and oversight program, compliance with federal Community Reinvestment Act regulations, and maintaining the Bank’s Satisfactory or better Community Reinvestment Act regulatory rating. The CRA Officer’s primary functions include:

 1.      Development of the annual CRA performance plan and execution thereof.

2.      Community outreach and identification of CRA pertinent needs of our assessment area.

3.      Keeping abreast of emerging CRA issues and regulatory perspectives.

4.      Develop and coordinate training to bank staff for their CRA activities.

5.      Coordination of third parties and bank staff in delivering CRA related programs.

6.      Maintenance and management of CRA recording/reporting systems.

7.      Ongoing monitoring of and reporting on the bank’s CRA performance and compliance standing.


1.      Responsible for compliance with all regulations, laws, and bank policies and procedures that pertain to day-to-day job responsibilities.  

2.      CRA Plan Development: In concert with the Compliance Officer, develops, presents, and obtains business and budget approval for the bank’s annual CRA performance plan, including periodic review of the appropriateness of the bank’s CRA assessment area geographies. Responsible for the execution of the plan coordinating third party vendors/partners and bank staff in the delivery of CRA investments, products, and services in our CRA assessment areas.

3.      Community Outreach: Establishes, participates, and maintains relationships with community- based, housing, charitable, and non-profit organizations. Through contact with government officials and community leaders in the bank’s CRA assessment area, identifies credit and services needs within the community and works with senior management to develop programs and sets goals to meet such needs as are identified, within the context of the bank’s business model and peer performance.

4.      Delivery Coordination: Selects and works with third party vendors and identifies and mobilizes community partners for delivery of CRA qualified services to the assessment area. Works with bank staff to ensure delivery of CRA qualified investments, products, and services within the assessment area.

 5.      Creates, updates, and maintains continuous records of CRA qualified products delivered, loans applied for and granted, and services provided within the CRA assessment area to facilitate periodic review of the bank’s CRA compliance level and CRA performance. Collect CRA data and coordinate with others in the bank to identify Community Development Loans, Investments, and track Service Activities. Maintains Compliance Relief/QuestSoft software (or equal) for report and analytics purposes.

6.      Maintains an ongoing monitoring program which will provide management with timely information about the bank’s CRA compliance position and gaps in CRA delivery of services, products, and investments to allow management to modify its goals and activities as required to maintain a Satisfactory CRA compliance rating.

7.      Responsible for maintaining the Bank’s CRA Public File as required by the Community Reinvestment act.  

8.      Responsible for maintaining a working knowledge of all compliance regulations pertinent to your assigned duties by successful completion of any courses assigned on a timely basis.

9.      Prepare and present to the CRA/Fair Lending Committee and Compliance Committee on a periodic basis a summary of the effectiveness of the Bank’s CRA Program.

10.  The CRA Officer will participate in other projects and actions as directed from time to time by the Compliance Officer.

11.  Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.


1.      High School diploma plus five years banking experience.

2.      3+ years demonstrated strong CRA performance experience.

3.      Deep knowledge of CRA regulatory compliance requirements, Fair Lending regulations, including HMDA and ECOA, UDAAP, and other matters.

4.      Skill in the selection, development and management of vendors and community partners.

5.      Strong collaboration/cooperation skills.

6.      Strong oral and written communication skills.

7.       Excellent MS Word, Excel, and PowerPoint skills.


1.      Familiarity with community/economic development and socially responsible investing.

2.      Working knowledge of Compliance Relief/Questsoft and core banking software.

3.      Models integrity, honesty, responsibility, hard work and professionalism.


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