Assistant Shelter Manager (60% Part-Time)

Vancouver, BC Part-time Starting from $40865.00/year

The Assistant Shelter Manager position aids in oversight of the shelter program of First United Church Community Ministry, under the direction of the Shelter Manager manages all staff employed in that area, assists with management and support of community members in the building and on the floor, and works closely with others in management and senior management roles to ensure financial viability and operational efficiency. The Assistant Shelter Manager(s) work in close cooperation with the program, kitchen, operations, and office staff to ensure overall safety in the building, and the smooth integration of services and programs across the ministry.

OUR VISION A neighborhood where every person’s worth is celebrated, and all people thrive.

OUR MISSION We seek a just society, nurturing spirits through ministry, housing, advocacy, and community services.


  • Acceptance – we practice a presence of acceptance – caring for people no matter who they are, no matter where they are on life’s journey, no matter their race, gender identity/expression, or who they love. We meet people where they are and offer help when asked.
  • Discernment – we develop and grow our skill at using critical thinking and judgement in our interactions with the community we serve. We know that behaviour is in itself communication, and sometimes rules cannot be one-sizefits-all. And that the world does need rules. We use the same skills to plan how the organization should respond to the neighbourhood we serve.
  • Empathy – we practice empathy – truly seeing and hearing the experience of those around us. Empathy communicates to those we serve: “You are not alone.”
  • Accountability – we show up and we go the extra mile. We deal with our own issues and we take ownership and responsibility for our work and its impact. Social Justice – we aspire to a sustainable and equitable society.

Each job within the First United Church Community Ministry Society should in some way promote our accomplishment of this vision and mission.


  • Under the direction of the Shelter Manager, responsible for the day-to-day supervision of the multi-shift shelter services team. Assigns tasks and holds staff accountable for tasks based on established policies and procedures.
  • Ensure compliance with policies and procedures for the Shelter Team and the Shelter Program which align with First United Church Community Ministry Society values, and the BC Housing contract.
  • Under direction of the Shelter Manager, manages the performance of the Shelter Team including progressive discipline, coaching and performance reviews. Participates in recruitment, hiring, training and orientation of staff to maintain a full roster of full-time and part-time Shelter Resource Workers, Case Workers and Shift Supervisors.
  • Work with the Shelter Case Planner, and Shift Supervisors to provide case management and gateway services for shelter residences. Collaborate on decisions with regard to termination of shelter services for shelter residents.
  • May make changes to the weekly staffing schedules, timesheets, leave requests and associated administrative duties regarding shelter staff.
  • Ensure the overall safety of the shelter program and assist Case Planners with development of safety plans and referrals.
  • Along with Shelter Manager, meet regularly with SRW’s and shift supervisors and case planners.
  • Review HIFIS documentation and shift reports to ensure accuracy and completion as directed by the Shelter Manager.
  • Provide crisis intervention and one to one support to community members as needed.
  • Provide information, referral, and support to community members about services available at First United and in the wider community.
  • Contribute to the overall safety of the shelter program. Develop and provide input to the development of safety plans and decisions regarding denial or restriction of service due to violent, abusive, or inappropriate conduct.
  • Cover for the Shelter Manager when they may be off work.


Supervisory/Management Responsibility
Shelter Resource Workers, Shift Supervisors

Latitude The Assistant Shelter Manager(s) work closely with the Shelter Manager to ensure adequate coverage of management duties on a weekly basis, and to ensure a cohesive and trusting team culture.


  • Regular communication is maintained with all levels of staff and Community Members.
  • Regular communication is maintained with all levels of staff and management. Communication is also maintained with management and co-workers as work is assigned and completed, and information exchanged on an ongoing basis.


  • Post-secondary education, degree or diploma in a relevant field or a combination of education and management experience.
  • Naloxone trained, with experience in overdose prevention and intervention, is an asset.
  • Ability to maintain a calm, welcoming, empathetic, and professional demeanor with vulnerable and/or marginalized individuals
  • NVCI
  • First Aid/CPR


  • Experience in a non-profit related environment, e.g. shelter, group home, recovery house.
  • Work in a unionized environment a plus.

The salary posted is the prorated salary for a 60% position.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Thank you for your interest in working with First United. 

Please visit our careers page to see more job opportunities.

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