Gatehouse AM Breakfast/PM Evening Social

Requirements:

• Minimum high school diploma.
• 6 months of experience in the hospitality industry.
• Willing to work flexible am or pm hours.
• Must wear the appropriate uniform as prescribed by Evergreen’s policy.
• Must maintain personal cleanliness.

 General Responsibilities

• Preparation and serving of daily complimentary breakfast bar for Gatehouse AM attendant.  Greet each guest and ensure that they are satisfied.
• Assist guest’s in their evening social experience on Monday, Tuesday, and Wednesday evenings & light food and interaction is the goal for our guests who are looking for someone who is energetic and friendly to assist them.

 Primary Functions:

• Food Preparation:
  • Ensure compliance with food safety and handling policies and procedures, i.e. product rotation, dating, labeling, and cleaning.
• Cleaning:
  • Food preparation area: Maintain a clean work area, keep food equipment clean and sanitized.
  • Buffet area: Ensure breakfast area is sufficiently stocked, always kept clean 
  • Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Evergreen training and standards.
• Profit:
  • Effectively support the control and management of all food and beverage operational expenses including labor, overtime, supplies, etc., and seek and suggest cost-saving strategies. Participate in controlling daily food costs.
• Quality:
  • Guest Service: Work closely with the Front Office staff to ensure that the hotel meets/exceeds Evergreen’s and brand standards for guest satisfaction.
  • Guest Requests: Satisfy all guest requests in accordance with the Evergreen training and standards.
  • Communication: Must greet each guest, anticipate needs and have an energetic and friendly nature.
• Safety & Security:
  • Food preparation: Perform all food preparation and service functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
  • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
  • Emergency: In case of an emergency, strictly follow the Evergreen safety and security training and protocol.
• Leadership:
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.

Specific Responsibilities:

• Complete closing duties:
  • Store reusable goods and break down goods
  • Clean all equipment and areas
  • Return equipment to proper locations
  • Lock refrigerators and restock items
  • Turn off lights and lock doors
  • Complete daily cleaning checklist
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Maintain breakfast and lobby areas clean, attractive, safe and presentable at all times.
• Follow the company appearance and uniform policy.
• Perform and be accountable for delegated responsibilities and duties.
• Ensure the prompt and systematic servicing of all guest requests.
• Handle guest complaints effectively.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Optimum Attributes:

• Pleasing personality and good communication skills.
• Ability to exceed the expectations of guests.
• Well-groomed and professional appearance.
• Willing to work on weekends and holidays.