Membership Fulfillment Coordinator

The National WWII Museum is seeking a Membership Fulfillment Coordinator.  This full-time position reports to the Director of Charter Membership and works as part of a team to assist Museum members with all aspects of their membership and doing so, establishes and maintains a rapport with members by providing excellent customer service.  This position reviews and responds to all member inquiries received by phone, mail, and email. 

Responsibilities:

• Respond to incoming calls, email, source material and general correspondence related to the Charter Member program.
• Manage production and fulfillment of replacement items for gift memberships, member thank you letters, and other membership benefits.
• Ensure constituent records are updated with proper contact, relationship, and solicitor information in all databases.
• Provide support to the Membership, Bricks, and Special Events staffs for all events and fundraising activities.

Qualifications:

• Bachelor’s degree and minimum of two years’ experience in non-profit development.
• Extensive knowledge of computer software for development, preferably in Raiser’s Edge, as well as proficiency in database analysis and reporting.
• Excellent interpersonal, presentation, and written communication skills.
• Initiative, organizational skills, and good judgment.
• Ability to work with others.
• Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.
• Ability to interact effectively and diplomatically with external constituencies and prospective donors.

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