Membership Fulfillment Coordinator

New Orleans, LA Full-time
The National WWII Museum is an EEO employer - M/F/Vets/Disabled

The National WWII Museum is seeking a Membership Fulfillment Coordinator.  This full-time position reports to the Director of Charter Membership and works as part of a team to assist Museum members with all aspects of their membership and doing so, establishes and maintains a rapport with members by providing excellent customer service.  This position reviews and responds to all member inquiries received by phone, mail, and email. 


  • Respond to incoming calls, email, source material and general correspondence related to the Charter Member program.
  • Manage production and fulfillment of replacement items for gift memberships, member thank you letters, and other membership benefits.
  • Ensure constituent records are updated with proper contact, relationship, and solicitor information in all databases.
  • Provide support to the Membership, Bricks, and Special Events staffs for all events and fundraising activities.


  • Bachelor’s degree and minimum of two years’ experience in non-profit development.
  • Extensive knowledge of computer software for development, preferably in Raiser’s Edge, as well as proficiency in database analysis and reporting.
  • Excellent interpersonal, presentation, and written communication skills.
  • Initiative, organizational skills, and good judgment.
  • Ability to work with others.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.
  • Ability to interact effectively and diplomatically with external constituencies and prospective donors.

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