Tractor Wagon Conductor

Calgary, AB Seasonal $15.50/hour

Department: Facilities & Maintenance - Tractor Wagon

Position Type: Seasonal

Contract Start Date: April 27, 2024

Contract End Date: October 14, 2024

Hourly Rate: $15.50

Hours: Varies

What we offer:

  • Flexible work arrangements where no one day is similar
  • Working in a beautiful park setting
  • Free entrance to the Park, including to our many public special events
  • Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Under the direction of the Tractor Wagon Driver, the Tractor Wagon Conductor assists in the general operation and maintenance of the Tractor Wagon and oversees general boarding procedures.   

Responsibilities:

  • Assist passengers in boarding and disembarking the Tractor Wagon, ensuring passengers adhere to general rules of safety while on route enabling an enjoyable experience 
  • Act as a guide for guests during wagon rides, offering insightful commentary on park attractions and aiding with navigation inquiries 
  • Offer guests information about daily park activities, attractions, and dining options 
  • Collect passenger counts to ensure accurate tracking of attendance and record data for lead hand 
  • Assist in the maintenance and cleanliness of the Tractor Wagon by picking up litter and promptly reporting malfunctions, property damage, and unsafe conditions 
  • Respond to emergencies calmly and efficiently, such as dealing with unexpected breakdowns or accidents, instructing passengers on procedures based on direction from the Tractor Wagon Driver 
  • Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively 
  • Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly customer service and information to enhance the overall visitor experience 
  • Provides support to the Tractor Wagon Driver by assisting when necessary  
  • Perform other duties as required 
Organizational Excellence and Wellbeing
  • Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
  • Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
  • Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
  • Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

  • Experience in customer-service roles is preferred 
  • Problem identification and solving, as well as organizational skills are required 
  • Good English language proficiency is required for effective communication, both verbally and in writing, to interact with park visitors to provide clear and helpful information 
  • Demonstrated strong interpersonal and communication skills in a client-faced setting 
  • Ability to work independently and as part of a team 
  • All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.  

Special Clothing and Equipment:

  • Appropriate costuming and safety equipment will be provided by Heritage Park; and 
  • Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee. 

Special Working Conditions: 

  • The position will be exposed to weather extremes and will work both indoors and outdoors; and 
  • This position is physically demanding, and the incumbent must have the ability to stand for long periods of time, frequently board and off-board the Tractor Wagon, protecting road crossing and walk throughout the Park for extended periods. 

Hours of Work: 

  •  The position has various scheduled hours of work including weekends, statutory holidays, fluctuating hours and overtime as required. 

Please visit our careers page to see more job opportunities.

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