for all inbound calls regarding mortgage questions in reference to: mortgage payments,
principal reductions, account balances, verifications of mortgage, year-end
information, contact information maintenance, etc. Also assist quality control
Duties and Responsibilities
1. Answer all
incoming mortgage telephone calls and assist customers with loan account
2. Send and
collect any change of address or contact information forms.
3. Make any
necessary credit bureau corrections.
4. Prepare and
send adverse action notices.
5. Assign and
prepare file for processing by reviewing application and supporting documents.
change in terms requests as needed.
7. Help with
HMDA Report and audit loan files.
8. Assist with
9. Other duties and responsibilities as
may be assigned by supervisor.
10. Adhere to the BSA policy, bank policy,
and all federal regulations.
Qualifications (Education, Experience, Skills)
loan experience preferred.
in Microsoft Office Suite.
to learn new software systems quickly.
and ability to coordinate and prioritize workday efficiently.
to exhibit professionalism in communication skills.
Physical Demands and Work Environment
The physical demands described here
are representative of those that must be met by an employee to successfully
perform the essential functions of this position. Reasonable accommodations may
be made to enable individuals with disabilities to perform the functions.
While performing the duties of this
position, the employee is regularly required to talk and hear. The employee
frequently is required to use hands or fingers, handle, or feel objects, tools
or controls. The employee is occasionally required to stand; walk; sit; reach
with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this
position include close vision, distance vision, color vision, peripheral
vision, and the ability to adjust focus.
The noise level in the work
environment is usually moderate.
This job description in no way states or
implies that these are the only duties to be performed by the employee(s)
incumbent in this position. Employees
will be required to follow any other job-related instructions and to perform
any other job-related duties requested by any person authorized to give
instructions or assignments.
All duties and responsibilities are essential
functions and requirements and are subject to possible modification to
reasonably accommodate individuals with disabilities. To perform this job successfully, the
incumbents will possess the skills aptitudes and abilities to perform each duty
proficiently. Some requirements may
exclude individuals who pose a direct threat or significant risk to the health
or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge,
skills or abilities.
This document does not create an employment
contract, implied or otherwise, other than an “at will” relationship.
FIRST GUARANTY BANK is an EEO employer - M/F/Vets/Disabled