Anti-Violence Program Case Manager & Advocate
JOB TITLE: Anti-Violence Program Case Manager & Advocate
REPORTS TO: Director, Anti-Violence Program
EMPLOYMENT TYPE: Full-Time
LOCATION: Family Justice Centers (City-Wide)
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, with 36 languages represented across staff, AAFSC has developed cultural and linguistic expertise serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.
AAFSC works across four key priority areas – Promote, Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of strengthening families. We promote mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We strengthen families, prevent child abuse, and work to end domestic and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we uplift the voices and needs of under-represented communities and champion gender, racial, restorative, and immigrant justice.
The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) operates the City’s five Family Justice Centers (FJCs), which provide comprehensive, multi-disciplinary and trauma-informed services for victims of intimate partner violence, sex trafficking and sexual assault. The Arab-American Family Support Center provides case management services, crisis intervention, advocacy, information, and referrals to victims of domestic violence at each Family Justice Center. As a member of AAFSC’s Anti-Violence Program Team, the Case Manager and Advocate will provide crisis intervention and direct services to program clients at the Family Justice Center. He or she will be responsible for conducting safety assessments, crisis intervention, supportive counseling and safety planning with survivors, as well as referrals and advocacy on behalf of survivors.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct intake with clients to assess risk and determine service needs.
Provide ongoing safety planning and survivor-centered case management.
Engage in crisis intervention, including but not limited to service coordination with law enforcement, District Attorney offices, hospitals and other service providers.
Provide criminal justice and family court information, advocacy/support (e.g. drafting Order of Protection petitions), and court accompaniment to victims/survivors.
Provide information and filing-support regarding public assistance and other government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers.
Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month.
Identify and provide referrals to outside therapeutic, legal, and other services as necessary.
Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner.
Attend ongoing technical trainings, workshops, committees and lectures to ensure best- practice development and knowledge of current resources for clients.
Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics.
Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources.
Attend weekly individual and monthly group supervision meetings.
Participate in AAFSC meetings and attend meetings on behalf of AAFSC.
Perform other duties assigned by Director, Anti-Violence Program.
Ambassador & Champion
Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision, and values. This includes the following:
Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates.
All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
Demonstrate a willingness to respond to evolving community needs, including, but not limited to, making referrals in light of community needs, supporting with the development of and implementation of new initiatives or programming, and raising awareness of new or evolving needs.
Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
BACKGROUND AND POSITION REQUIREMENTS
BA/BS/BSW required in human service or a related field
Fluency in spoken Bangla, Uzbek, Dari, Pashto, Russian, Sinhala, Tamil, Nepali, or Arabic required. Reading and writing proficiency is a plus.
Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice
Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural)
Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, North African, Muslim, and/or South Asian communities
Experience and creativity in navigating medical, legal, and social service systems
Demonstrate ability to work under pressure in a calm and reassuring manner
Strong written communication and organizational skills; ability to manage multiple tasks
U.S. Work Authorization required.
All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.