BMC Remedy/ITSM Engineer/ Technical Team Manager/LEAD
The ITSM production application Lead System SME shall provide
technical ability in the architecture, deployment, and sustainment of
geographically dispersed, load balance, active clustered site failover
architecture, single sign-on, and CAC implementation. This position requires
demonstrated direct experience with ITSM application System Suite design and
architecture and BMC Remedy ITSM Suite.
Establishes administrator and service accounts.
Interacts with users and evaluates vendor products.
Provides training and advice to end-users.
Provides guidance and work leadership to less-experienced team members, and may
have supervisory responsibilities.
Determine Remedy environmental readiness
Provide Remedy architectural guidance
Review Remedy training labs and corresponding documentation
Provide guidance as it pertains to patch and upgrades within the Remedy
Troubleshoot user-related issues with the Remedy ITSM application s.
as contact for any issues and requests submitted by the Remedy end users
Executes test scripts and documents test results for new application
Collaborates on scenario-based lab exercises
Develops Remedy workflows
Manages the functionality and efficiency of a group of computers running on one
or more operating systems.
Bachelor's in Science degree and 5 years overall experience relevant
to this position or equivalent.
Excellent oral and written communication skills and ability to
communicate technical subjects to nontechnical staff are required.
Minimum three years of work related experience to include the
following computer related areas: ITSM application Servers, Storage Area
Networks, and systems management; telecommunications; directory systems; Public
Key Infrastructure, IT customer support and training; application installation,
diagnosis and repair; technical writing; computer security; knowledge
management; database administration, design and management; system maintenance;
information technology project management; design and implementation of
geographical distributed information systems; computer scripting; Information
Ability to make and give sound opinions and recommendations to
Government decision authorities. Proficiency may be demonstrated by any form or
combination of quality and degree of research, credentials, training,
education, and experience.
Knowledge of a range of current information technologies, computing
platforms, and network systems, such as: cloud computing, blade server,
virtualization, communications, collaboration tools, cryptographic systems,
business intelligence systems, WEB 2.0, social networks tools, enterprise
Demonstrated ability for oral and written communication with the
highest levels of management.
Active DoD Secret
This position requires an active certification in ONE (or more) of the
following: CCNA Security, Security+ ce, GSEC, SSCP, GIC SP, CASP +ce, CCNP
Security, CISA, CISSP (or Associate), GCED, GCIH.
Level One Personnel is an equal opportunity and affirmative
action employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
disability, protected veteran status or other status protected by law.