BMC Remedy/ITSM Engineer/ Technical Team Manager/LEAD

BMC Remedy/ITSM Engineer/ Technical Team Manager/LEAD


The ITSM production application Lead System SME shall provide technical ability in the architecture, deployment, and sustainment of geographically dispersed, load balance, active clustered site failover architecture, single sign-on, and CAC implementation. This position requires demonstrated direct experience with ITSM application System Suite design and architecture and BMC Remedy ITSM Suite.




• Establishes administrator and service accounts.

• Interacts with users and evaluates vendor products.

• Provides training and advice to end-users.

• Provides guidance and work leadership to less-experienced team members, and may have supervisory responsibilities.

• Determine Remedy environmental readiness

• Provide Remedy architectural guidance

• Review Remedy training labs and corresponding documentation

• Provide guidance as it pertains to patch and upgrades within the Remedy environment

• Troubleshoot user-related issues with the Remedy ITSM application s.

• Serve as contact for any issues and requests submitted by the Remedy end users

• Executes test scripts and documents test results for new application functionality.

• Collaborates on scenario-based lab exercises

• Develops Remedy workflows

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.




Bachelor's in Science degree and 5 years overall experience relevant to this position or equivalent.

Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required.


Minimum three years of work related experience to include the following computer related areas: ITSM application Servers, Storage Area Networks, and systems management; telecommunications; directory systems; Public Key Infrastructure, IT customer support and training; application installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management; design and implementation of geographical distributed information systems; computer scripting; Information System Testing.


Ability to make and give sound opinions and recommendations to Government decision authorities. Proficiency may be demonstrated by any form or combination of quality and degree of research, credentials, training, education, and experience.


Knowledge of a range of current information technologies, computing platforms, and network systems, such as: cloud computing, blade server, virtualization, communications, collaboration tools, cryptographic systems, business intelligence systems, WEB 2.0, social networks tools, enterprise services bus.

Demonstrated ability for oral and written communication with the highest levels of management.


Active DoD Secret


This position requires an active certification in ONE (or more) of the following: CCNA Security, Security+ ce, GSEC, SSCP, GIC SP, CASP +ce, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH.


Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.


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