Team Lead, Patient Concierge/Case Manager

PinnacleCare Baltimore, MD
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Do you have experience in healthcare? Are you looking for a different approach to helping others navigate the complex health care system?  Due to growth, we are hiring! Join our team of dedicated and passionate individuals at PinnacleCare! 

This can be a hybrid position with the expectation of working in the Baltimore office 1-3 days per week.

This is a Monday-Friday position in a non-clinical office setting. You will be overseeing a team of Patient Concierge/Case Managers who are responsible for providing high-touch, expeditious service for a concierge-level experience. Patient Concierge/Case Managers connect clients to top medical experts and guide them through their medical condition with the help of our physician and research teams!

Competitive pay and benefits package which includes voluntary health, dental, vision, and company paid life insurance, short and long-term disability, and critical illness benefit. Additional benefits include 401k with company match, PTO, 10 paid holidays, and commuter benefit in the Baltimore market.

PinnacleCare believes strongly in building and maintaining a collaborative and rewarding employee culture and there is a lot of opportunity for advancement as we continue to grow. 

Who we are: PinnacleCare is a private health advisory firm that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes.

https://www.pinnaclecare.com/

What you will do:  

As Team Leader, you will oversee a team of Patient Coordinator/Case Managers assigning engagements, providing feedback, coaching, and development to assigned team members. You will be a liaison for the direct sales team who will refer concierge-level members.  Additionally, you will also be responsible for your own caseload set at 50% of engagements. Team Leaders also participate in hiring, ongoing education and training, and maintaining and building processes. 

Other Duties: These job duties do not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you will need to be successful in this role:

  • A Bachelor’s degree or equivalent experience
  • Previous experience in healthcare and/or case management
  • Experience in a supervisory/management role
  • Excellent customer service experience with ability for strong relationship building
  • Excellent verbal, written and interpersonal communication skills
  • Strong phone presence
  • Excellent organizational and prioritization skills, follow-through and the ability to manage and multitask at a high level
  • Computer proficiency in MS Office required
  • Experience with a CRM required
  • Team player with a strong work ethic and “can do” attitude 

Essential Functions:     To perform this job successfully, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical Requirements: While performing the duties of this job, you must be able to walk occasionally. You may occasionally be required to bend or stoop, and you may occasionally be required to lift objects up to 10 pounds. Work will be performed sitting at a desk in an open office and home office setting using office machines such as a copier and fax machine, and a computer, and phone. 

When applying, please provide a cover letter. We look forward to hearing form you!

PinnacleCare is an EEO employer - M/F/Vets/Disabled
 
 
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