Call Center Agent - Canada Summer Jobs

The Mustard Seed Calgary, AB
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The Call Center Agent is a highly enthusiastic individual who enjoys helping clients to answer their questions, resolve complaints, address concerns, and promote positive relationships with clients with the highest degree of professionalism and courtesy.

This position is partially funded though the Canada Summer Jobs program. For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth

Position Type: Seasonal Employment, Part time
Hourly Rate: $18.25/hour
Schedule: 8.5 hours shifts & up to 35 hours per week
Duration: 8 weeks with possibility of being hired permanently afterwards
Reporting to: Call Centre Team Lead
Location: Calgary
Number of Positions to Fill: 2

DUTIES AND RESPONSIBILITIES

  • Answering incoming phone calls from clients and discussing needs while maintaining great customer relations
  • Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person
  • Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintaining customer records by updating account information
  • Performing outbound calls to schedule preventative maintenances and tune-ups
  • Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
  • Continually maintain working knowledge of all company products, services, and promotions
  • Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

  • Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment
  • Proficiency in Microsoft office programs, specifically data entry
  • Exceptional customer service skills with the ability to systematically solve problems and offer solutions
  • Superior interpersonal skills, public speaking skills, good listening and negotiation skills
  • Outstanding time management skills motivated to work in a fast-paced environment and with the ability to comfortably work simultaneously on multiple projects.
  • Exceptional interpersonal skills communication skills and fluency in English (both written and oral)
  • Self-motivated and ability to work independently
  • Demonstrates drive and initiative to accomplish results
  • Customer service experience is an asset 

WORKING CONDITIONS

  • Sitting for long periods of time at a desk
  • Moderate physical effort is required to successfully accomplish the essential job functions, such as keyboarding to word process documents and entering data into Salesforce
  • Mental ability – moderate – providing information and representing the mustard seed
  • Moderate mental effort is required to successfully accomplish the essential job functions such as providing information and resolving data discrepancies

ADDITIONAL REQUIREMENTS

  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

ELIGIBILITY REQUIREMENTS FOR CANADA SUMMER JOBS

  • Be between 18 and 30 years of age
  • Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
  • Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
  • Not a member of the Immediate Family of the Employer or a member of the Immediate Family of an officer or director of the Employer
  • International students are not eligible participants
  • For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth
  • Please do not apply if all these conditions are not met

NOTE

  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
 
 
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