Visitor Engagement Specialist
The Visitor Engagement Specialist develops, manages, and evaluates interpretative programs and tours at The National WWII Museum. This position works as part of the education and access team to design and develop tours and resources related to permanent collections and special exhibits, including artifact stations, living history, and other interpretative programming and resources for audiences of all ages and diverse backgrounds. Reporting to the Director of Public Engagement, the Visitor Engagement Specialist will work closely with other departments for quality, customer-oriented operations while managing volunteer interpretative teams and part-time tour guides.Responsibilities:
- Creates, implements, and evaluates tours of the Museum’s permanent and special exhibits with the goal of providing meaningful engagement with visitors of all ages and diverse backgrounds.
- Reaches new audiences through intentional development, as well as refinement of existing, interpretative programs that include artifact stations, living history, interpretive guides, and more.
- Works closely with various departments (including but not limited to Specialty Sales, Membership, and Curatorial Services) to ensure the Museum is providing a wide range of interpretive experiences that engage all visitors to the Museum.
- Collaborates with the Curatorial and Exhibitions team to advocate for local and national audiences in the exhibition development process, including educational materials, programs, and interactives.
- Trains, evaluates and provides continuing education in content presentation and interpretive techniques for the Museum’s volunteer docents, living history volunteers, part-time tour guides, and staff members as needed.
- Provides support for the Museum’s public programs, including but not limited to youth, family, and veteran programs.
- Participate in assigned task forces, staff
committees, projects, assignments, tasks, etc. as directed by the Director of
- Bachelor’s degree in education, history, or related field and at least three years of experience working in a museum or educational environment.
- Experience managing and training part-time staff, interns and volunteers.
- Ability to work with learners of all ages and abilities.
- National Association of Interpretation certification or willingness to obtain certification.
- Proficiency developing and delivering interpretive programs and tours to diverse audiences.
- Exceptional written, verbal, and interpersonal communication skills, as well as strong organizational skills.
- Creativity, initiative, and good judgment.
- A self-starter with strong time-management skills to balance workloads, meet deadlines and coordinate efforts across a large organization and the ability to work independently with minimal direction on some projects, while working as part of a team on others
- .Willingness to work evenings and some weekends.
- Willingness to travel regionally in support of the Museum’s public engagement and outreach efforts.
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