Software Implementation Project Manager (Delivery)

SmartLinx Solutions This is a remote role

Software Implementation Project Manager (Delivery) Job Description


Software Implementation Project Manager (Delivery) reports to the Director, PMO and manages an individual pod of assigned resources. The TPM owns a portfolio of projects assigned to their pod and is the ultimate driver of project success.

Supervisory Responsibilities:
Oversees the day-to-day workflow of the team.

Duties and Responsibilities:

  • Ensures projects are delivered on-time, on-budget by mitigating roadblocks and not allowing the project to be stalled
  • Works fearlessly with stakeholders, internal and external, to drive customer success and achievement of client business objectives.
  • Drives two-way accountability in project execution; ensures resources manage their assigned tasks effectively while ensuring that the customer fulfills requirements placed on them in the Statement of Work.
  • Identifies and evaluates project risks and develop strategies how to avoid/mitigate the risk or minimize the impact on the overall project, including ensuring leadership is engaged to help manage clients as much as necessary but as little as possible.
  • Documents project progress, client interactions, and key decisions made to ensure there is an ongoing project and client history available.
  • Effectively facilities meetings, ensuring communication flows smoothly and objectives are consistently met.
  • Leads business process and functional requirements gathering sessions, ensuring a clear understanding of the customer’s needs are defined efficiently.
  • Install applications, using automated installation scripts and making adjustments as needed, in a variety of IT environments
  • Train administrator users in the overall application, configuration and reporting tools enabling them to independently implement configuration changes as their needs continue to evolve.
  • Assist with functional and integration testing and related documentation
  • Manages projects to traditional measures such as profitability, and their assigned resources to billable and productive utilization.
  • Fosters a personal brand as a trusted advisor to customers and establishes client relationships that long term viable.
  • Builds and maintains awareness of critical developments for the domains and industries within which SmartLinx Solutions operates.



  • Strong customer service skills required.
  • Lead projects and manage multiple tasks involved in meeting deadlines and deliverables.
  • Ability to direct, manage and motivate project team.
  • Build and sustain effective communication with other roles/functional areas involved in the project.
  • Excellent time management skills and ability to work under tight deadlines, often with time and resource constraints while providing adequate attention to detail.
  • Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence and effectiveness in dealing with people.
  • Ability to communicate technical information to nontechnical personnel.
  • Basic understanding of database concepts, queries and stored procedures.
  • Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must

Education & Experience:

  • Bachelor’s degree in Business, Finance, Statistics, Information Technology, or Project Management.
  • 5+ years of relevant work experience in project management in progressive roles
  • Experience with software deployments and knowledge of SDLC preferred
  • Experience managing resource utilization, revenue, and project profitability.
  • Experience in hybrid project management a plus.
  • Experience with Human Resources, Time & Attendance and Scheduling or similar software systems application is preferred.
  • Project management certification (PMP) is preferred but not required

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