guests with a friendly and efficient check-in and check-out experience. Provide guests with general information
regarding hotel, amenities and special events.
rooms utilizing excellent customer service skills and yield management.
customer complaints and answer guest inquiries regarding hotel services,
events, directions, local attractions, etc in a friendly, professional manner.
all registration forms and computer input.
and distribute room keys.
and print hotel bills, and accept payment for various room charges utilizing
standard cash and credit procedures.
with Executive Hosts regarding hotel stays.
computer to run necessary reports.
all transactions at the end of shift (audit out).
manual procedures in the event of computer failure.
duties assigned by management.
High school diploma or equivalent, and front desk
Ability to utilize basic office machines, computer
Ability to communicate with guests and staff in
Knowledge of hotel key system.
Must be able to work flexible shifts and able to
stand for long periods of time.
Detail oriented and able to multitask.
Ability to add, subtract and audit accounts.
Money handling experience and ability to operate
electronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer
Must be able to obtain/maintain and necessary
certifications and/or licenses as required by local gaming regulations.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled