Senior Director of Operations

Vertava Health This is a remote role

Senior Director of Operations


Vertava Health is a leading national behavioral healthcare system for mental health and substance use disorders, providing a full continuum of services based on the individuals' varying needs at different times in their health and recovery journey. We apply evidence-based treatment modalities at every level of care and embed digital health tools to enhance and amplify clinical outcomes. With a growing list of Joint Commission accredited inpatient and outpatient locations across the country, a virtual care platform and a national network of healthcare providers, Vertava Health pioneers care that empowers people so that they can live out their best future.

In order to make this possible, we need an exceptional Senior Director of Operations who can meet the requirements below. Think you have what it takes to help us change lives all over the country?

Job Summary:

As the Senior Director of Operations, you will assist the outpatient directors in managing the direct day-to-day business operations of Vertava Health’s Behavioral Health and Wellness Centers. This includes clinical and sales operations in a startup environment. As the Senior Director of Operations, you would be responsible for assisting in the operationalizing of startups as well as enhancing mature programs to ensure over-achievement on all key metrics.

Priority responsibilities include:

  • Engage and supervise Outpatient Directors to ensure consistent clinical content across program locations for outpatient programs
  • Bring your operational expertise to create budgets that support growth and service excellence with a focus on exceeding EBITDA, NOI target, and admissions targets
  • Demonstrate situational agility and the ability to forecast trends and then train and lead teams in new directions to support sustainable growth
  • Develop, analyze, and implement action plans related to metrics for outpatient programs with a dedicated focus on achieving top-tier scores in patient satisfaction and clinical outcome measures
  • Develop and enhance strategic approach to referral generation for long-term sustainable progress and growth

Other duties as assigned


  • Bachelor’s Degree in Business Administration or other related field
  • 7+ years’ experience in operations required; Multi-location oversight is a must
  • Behavioral healthcare experience is a plus
  • Experience working in a start-up culture and environment is a plus
  • Ability to travel up to 75%
  • Must be able to solve problems using standard procedures and precedents
  • Know when to refer issues to leadership and when to handle them personally

Physical Requirements:

  • Ability to use hands and fingers, talk or hear
  • Ability to sit, stand, walk and reach continually. Ability to climb or balance, stoop, kneel, or crouch frequently
  • Ability to frequently lift and carry up to 20 pounds and occasionally lift and carry up to 50 pounds
  • Close vision required to see computer monitor, read documents, and operate copy and fax machine
  • Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions
Vertava Health is an EEO employer - M/F/Vets/Disabled
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