Retail Sales and Customer Service - West Bend Store (Part or Full Time)
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SUMMARY

White House of Music’s retail sales staff is at the forefront of White House of Music’s business, working face-to-face, online, or via phone with customers to promote White House of Music’s products and services. Successful individuals possess the ability to sell and close sales, superior interpersonal, oral, and written communication skills, a positive attitude, outgoing personality, diligent attention to detail, and a commitment to providing excellent customer service.

ESSENTIAL FUNCTIONS

• Sell and close sales, and provide customer service in person, via phone, and via email

• Accurate processing of sales transactions using point of sale software

• Answer multi-line phone system using approved greeting and properly directing calls

• Write and explain rental, M&R, and installment contracts

• Accept and document incoming and outgoing customer repairs

• Process special orders for merchandise or music

• Receive new product, stickers, merchandise

• Register students for, and be able to accurately promote, Music for Life programs

• Accept and accurately process payments for various accounts including rentals, M&R, lessons, layaway, etc.

ADDITIONAL RESPONSIBILITIES

• Back up staff in other departments as needed (including office, repair, or other sales staff)

• Maintain condition of display instruments (tune,polish,etc…)

• Facilitate the creation and implementation of product “FAB” signs

KNOWLEDGE AND SKILL REQUIREMENTS

• Computer competence including Internet, email, Microsoft Outlook, Microsoft Office (Word, Excel), Adobe Acrobat/PDFs

• Familiarity with office equipment including phones, fax, copier, and printer

• Excellent oral and written communication skills

• Ability to multi-task while maintaining follow through and completion of tasks

• General knowledge of all instruments

• Knowledge of all WHM contracts and programs and ability to confidently and accurately sell and close customers

Comprehensive knowledge of band and orchestral instruments and familiarity with local school band and orchestra program preferred

• Completion of Yamaha Certified Sales Training program

• Ability to lift and carry instruments up to and over 50 lbs

• Interpret customer account information in SBT and Intranet systems

• Calculate financing and installment contracts

• Occasional assembly of digital pianos and drum sets

-Continued-

WORKING CONDITIONS

• Occasional travel for trainings and trade shows

• Occasional travel to other store locations for meetings or retail sales duties

• Team lifting of up to 200 lbs

• Occasional travel to off-site facilities for rental meetings and sales presentations

 
 
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