Group Rooms Coordinator

Valley Forge Casino Resort King of Prussia, PA $40000.00 per year

Valley Forge Casino & Resort is looking for a Group Rooms Coordinator to join our growing Sales Team. The right candidate will thrive in a fast-paced environment, is data driven, analytical and specializes in customer invoicing.


The Group Rooms coordinator is responsible for assisting our clients with their housing arrangements.  This role supports the client’s experience from the point that the contract turns definite to a few days before arrival when the information is transferred to the Front Office for execution.



·         Building room blocks in LMS

·         Creating & sending booking links to clients

·         Managing room blocks between Delphi and LMS to ensure sell through

·         Auditing online and call in reservations

·         Scrubbing for duplicate reservations as needed

·         Ensuring all contractual terms pertaining to the room block are met (i.e. comp policy, upgrades.)

·         Acknowledging when the cutoff date arrives

·         Routing of billing for rooms

·         Coordinating with reservations on block updates

·         Preparing all check requests and back up documentation for commission payments (including advance payouts.)

·         Coordinating with Conference Services Manager & Accounting to ensure that all master billing pertaining to the room block is accurate.




•             Create an atmosphere that meets or exceeds guest expectations

•             Set a positive example for both team members and guests

•             Interact with guests to obtain feedback on quality and service standards

•             Respond to and manage situations requiring service recovery

•             Strive to improve service performance



Bachelor's degree preferred

Three (3) years of experience in a similar position preferred.

•             Must be at least 21 years of age.

•             Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel; LMS, Salesforce and others.

•             Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth

•             Broad understanding of managing all aspects of meetings and catered events

•             Must have exceptional communication, interpersonal, customer service, and negotiating skills.

•             Must be able to obtain/maintain any necessary licenses and/or certifications.

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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