Group Rooms Coordinator

Valley Forge Casino & Resort is looking for a Group Rooms Coordinator to join our growing Sales Team. The right candidate will thrive in a fast-paced environment, is data driven, analytical and specializes in customer invoicing.

SUMMARY DESCRIPTION: 

The Group Rooms coordinator is responsible for assisting our clients with their housing arrangements.  This role supports the client’s experience from the point that the contract turns definite to a few days before arrival when the information is transferred to the Front Office for execution.

ESSENTIAL JOB FUNCTIONS/DUTIES:

·         Building room blocks in LMS

·         Creating & sending booking links to clients

·         Managing room blocks between Delphi and LMS to ensure sell through

·         Auditing online and call in reservations

·         Scrubbing for duplicate reservations as needed

·         Ensuring all contractual terms pertaining to the room block are met (i.e. comp policy, upgrades.)

·         Acknowledging when the cutoff date arrives

·         Routing of billing for rooms

·         Coordinating with reservations on block updates

·         Preparing all check requests and back up documentation for commission payments (including advance payouts.)

·         Coordinating with Conference Services Manager & Accounting to ensure that all master billing pertaining to the room block is accurate.

ENSURING EXCEPTIONAL CUSTOMER SERVICE:

•             Create an atmosphere that meets or exceeds guest expectations

•             Set a positive example for both team members and guests

•             Interact with guests to obtain feedback on quality and service standards

•             Respond to and manage situations requiring service recovery

•             Strive to improve service performance

JOB SPECIFICATION:

Bachelor's degree preferred

Three (3) years of experience in a similar position preferred.

•             Must be at least 21 years of age.

•             Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel; LMS, Salesforce and others.

•             Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth

•             Broad understanding of managing all aspects of meetings and catered events

•             Must have exceptional communication, interpersonal, customer service, and negotiating skills.

•             Must be able to obtain/maintain any necessary licenses and/or certifications.