Mortgage Support Specialist
***A completed application is required for consideration of employment.***
Mortgage Support Specialist
Full-Time
Monday - Friday: 8:00 a.m. - 5:00 p.m.
**On-Site Role**
Join Our Team!
At Allegiance Credit Union, we're more than just a place to work — we're a team that believes in making a difference! We take pride in creating a welcoming, inclusive, and supportive environment where employees feel valued, encouraged to grow, and empowered to succeed.
We believe every story matters, and we're passionate about understanding the unique needs of our members, building meaningful relationships, and providing financial solutions that make a difference in their lives. With a culture built on collaboration, community involvement, and a little fun along the way, we strive to make a positive impact on each other, our members, and the communities we serve.
Ready to be part of something meaningful? Join us and discover a workplace where your contributions matter, your growth is encouraged, and together we make a difference in the lives of those we serve!
Role
To provide support to essential areas of the mortgage department and to help provide and execute excellent member service. Responsible for assisting and supporting Mortgage Loan Officers throughout the loan origination and processing phase as well as assisting members post close. Organization, attention to detail, and an ability to meet deadlines in a fast-paced environment are crucial for success in this position. To ensure loans follow all applicable mortgage lending regulations and guidelines. Attendance is an essential function of performing the duties of this job.
Major Duties and Responsibilities
Reviews mortgage loan application files to verify application data is complete and assist in obtaining needed information from the borrower and third parties; including ordering of appraisals, flood certificates, payoffs, PMI certificates, title work, loss-payee, etc. Ensures all entries, calculations, documents and dates entered into the LOS are compliant under TRID. Ensure loan files are prepared and sent to final underwriting in an accurate and timely manner to meet closing date deadlines.
Works closely with Mortgage Loan Officers and is responsible for all assigned files in the processing pipeline. Assist MLO with early disclosures, gathering, reviewing and uploading of all necessary borrower documentation into the LOS. Answer member questions throughout their loan process and assist the MLO in weekly loan updates to borrowers.
Completes funding of closed Mortgage loans in accordance with ACU policy, to include but not limited to scanning packets, distributes proceeds via cashier's check, wire, or internal transfers to GL's and creditors. Submits investor loans for purchasing prior to lock expiration date. Clears all purchasing conditions. Follows up and ensures all secondary market outstanding trailing documents are delivered.
Performs all functions of mortgage servicing, to include monitoring taxes, insurance, and PMI on all loans. Conducts yearly escrow analysis, answers members servicing calls, emails and walk-ins. Performs monthly, quarterly and yearly tasks as they pertain to mortgage servicing to include but not limited to monthly construction billing, late notices, annual PMI letters, mortgage Interest 1098 statements, and LERETA add/deletes and quarterly audits.
Back-up and assist the Mortgage Closer with balances closing disclosures for loan closings in compliance with ACU, investor, and regulatory guidelines and close portfolio loans at ACU.
Actual salary placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.