Director of Housekeeping

Soul Community Planet Colorado Springs, CO 60k Negotiable Salary


The Housekeeping Manager is primarily responsible for managing the daily operations of the housekeeping staff. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Director of Housekeeping will work with supervisors, inspectors, department heads, and other members of the housekeeping team to ensure maximum efficiency.

 The Housekeeping Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the SCP Culture & Core Values.



·      Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

·      Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. This includes all laundry equipment.

·      Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·      Maintain positive guest relations at all times.

·      Manage the day-to-day activities of the housekeeping department

·      Plan, schedule, and organize work within the housekeeping department to ensure proper coverage

·      Communicate and enforce policies and procedures

·      Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. Create and manage own schedule to ensure management coverage when it is appropriate and needed.

·      Ensure that staff report to work as scheduled. Document any late or absent team members.

·      Coordinate breaks and assign work duties to staff.

·      Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective duties.

·      Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.

·      Inspect, plan and ensure that all materials and equipment are in complete readiness for service

·      Monitor, coordinate, and execute the special needs and requests of VIP, repeat guests, and members of frequency programs.

·      Control expenses within all areas of housekeeping.

·      Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

·      Conduct departmental meetings to include a review of procedures and events which warrant special handling and detailed information.

·      Promote sanitation, safety, security efforts, and guest services of the Hotel.

·      Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.

·      Assist staff with their job functions to ensure optimum service to guests.

·      Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

·      Manage and maintain all lost and found functions for the hotel; follow hotel policy with lost/stolen items

·      Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.

·      Complete monthly inventories of linen supplies, and equipment

·      Manage, maintain and adhere to the hotels key/FOB policy requirements at all times.

·       Investigate new and improved cleaning methods and instruments

·       Be a positive role model for all employees in department


Associate is held accountable for all duties of this job and other duties as assigned.



·         High school diploma or equivalent

·         Some college preferred

·         Four years housekeeping/laundry experience

·         Exceptional guest-focus

·         Supervisory experience

·         Fluency in other languages beneficial



·         Must be a United States citizen or possess a valid work permit

·         Must be able to read, write, and speak English

·         Must have exceptional communication skills when interacting

·         Must be able to accurately follow instructions, both verbally and written

·         Must have general computer skills including Microsoft Word and Excel

·         Must be detailed orientated and work well under pressure

·         Must be able to work in a fast-paced environment

·         Must be professional in appearance and demeanor

·         Ability to work a flexible schedule that may include evenings, weekends and holidays

·         Must have the ability to deal effectively and interact well with the guests and associates

·         Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

·         Must have a passion for creating an exceptional experience for all guests

·         Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.

·         Possess strong leadership, motivational, organizational and verbal communication skills.



  • Must be able to frequently stand up and move about the facility
  • Must be able to occasionally lift, carry, push & pull up to 50 lbs.
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
  • Must be able to frequently handle objects and equipment to maintain the facility
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
  • Must be able to work in variable room temperatures

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job description in no way states or implies that these are the only duties to be performed by this team member.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.



SCP is an Equal Opportunity Employer (EOE) 

Soul Community Planet is an EEO employer - M/F/Vets/Disabled
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