Manager is primarily responsible for managing the daily operations of the
housekeeping staff. S/He will promote a safe working environment and quality
service to achieve maximum guest satisfaction. The Director of Housekeeping will
work with supervisors, inspectors, department heads, and other members of the
housekeeping team to ensure maximum efficiency.
Housekeeping Manager shall strive to provide exceptional service to both
internal and external guests at all times. S/he will be responsible for
exemplifying the SCP Culture & Core Values.
ESSENTIAL JOB FUNCTIONS:
· Maintain complete
knowledge of and comply with all departmental policies/service
· Maintain complete
knowledge of correct maintenance and use of equipment. Use equipment only as
intended. This includes all laundry equipment.
· Anticipate guests’
needs, respond promptly and acknowledge all guests, however busy and whatever
time of day.
· Maintain positive guest
relations at all times.
· Manage the day-to-day
activities of the housekeeping department
· Plan, schedule, and
organize work within the housekeeping department to ensure proper coverage
· Communicate and enforce
policies and procedures
· Prepare and adjust
weekly work schedules in accordance with staffing guidelines and labor
forecasts. Create and manage own schedule to ensure management coverage when it
is appropriate and needed.
· Ensure that staff
report to work as scheduled. Document any late or absent team members.
· Coordinate breaks and
assign work duties to staff.
· Ensure all staff is
properly trained and has the tools and equipment needed to effectively carry
out their respective duties.
· Recommend and/or
initiate salary, disciplinary, or other staffing-related actions in accordance
with company rules and policies.
· Inspect, plan and
ensure that all materials and equipment are in complete readiness for service
· Monitor, coordinate,
and execute the special needs and requests of VIP, repeat guests, and members
of frequency programs.
· Control expenses within
all areas of housekeeping.
· Participate in the
preparation of the annual departmental operating budget and financial plans
which support the overall objectives of the hotel.
· Conduct departmental
meetings to include a review of procedures and events which warrant special handling
and detailed information.
· Promote sanitation,
safety, security efforts, and guest services of the Hotel.
· Ensure equipment and
facilities are inspected, cleaned, and in proper operational conditions at all
· Assist staff with their
job functions to ensure optimum service to guests.
· Observe guest reactions
and confer frequently with staff to ensure guest satisfaction.
· Manage and maintain all
lost and found functions for the hotel; follow hotel policy with lost/stolen
· Adhere to hotel
requirements for guest/team member accidents or injuries and in emergency
· Complete monthly
inventories of linen supplies, and equipment
· Manage, maintain and
adhere to the hotels key/FOB policy requirements at all times.
· Investigate new and
improved cleaning methods and instruments
· Be a positive role
model for all employees in department
is held accountable for all duties of this job and other duties as assigned.
High school diploma or equivalent
Some college preferred
Four years housekeeping/laundry experience
Fluency in other languages beneficial
Must be a United States citizen or possess a
valid work permit
Must be able to read, write, and speak English
Must have exceptional communication skills when
Must be able to accurately follow instructions,
both verbally and written
Must have general computer skills including
Microsoft Word and Excel
Must be detailed orientated and work well under
Must be able to work in a fast-paced
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may
include evenings, weekends and holidays
Must have the ability to deal effectively and
interact well with the guests and associates
Must have the ability to resolve
problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional
experience for all guests
Must have excellent guest and associate
relations skills. Skilled in problem solving by identifying the problem and
working through it.
Possess strong leadership, motivational,
organizational and verbal communication skills.
- Must be able to frequently stand up
and move about the facility
- Must be able to occasionally lift,
carry, push & pull up to 50 lbs.
- Must be able to perform simple
grasping, fine manipulation, and repetitive hand & arm movements
frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl,
kneel, push, pull, walk on uneven surfaces on an occasional basis
- Must be able to frequently handle
objects and equipment to maintain the facility
- While primarily an indoor job, must
be able to walk outside in a variety of weather conditions (rain, wind, heat)
- Must be able to climb stairs
occasionally, both indoors and outside in a variety of weather conditions
(rain, wind, heat)
- Must be able to work in variable
physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
job description in no way states or implies that these are the only duties to
be performed by this team member. He or
she will be required to follow other instructions and perform other
work-related duties requested by his or her supervisor.
SCP is an Equal
Opportunity Employer (EOE)
Soul Community Planet is an EEO employer - M/F/Vets/Disabled