Family Advocacy Supervisor

Worcester Community Action Council Inc Southbridge, MA $45000.00 to $50000.00 per hour

About us:

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

Job Description:

The Supervisor is a team member of WCAC Healthy Families of Southern Worcester County.  This person will provide supervision to assigned Family Support Advocates in order to support, assist, educate, and achieve optimal service delivery to families. Work closely with the program Director to ensure program quality and continue to build outreach efforts. This person will also monitor program FSA’s and participants with home visits, advocacy, support, assistance, and education to help them achieve optimal health, development, family stability, and function in their communities in accordance with a participant generated family goal plan.               


  • Bachelor's degree in human services or fields related to working with children and families required, Master’s degree preferred.
  • One to Two years of experience supervising in human service programs.
  • One to Two years of experience in home visitation with strong background in prevention services to the 0-3 age population.
  • Knowledge and experience of maternal, infant health, parenting education and concepts of child abuse and neglect evidenced by training, coursework or experience.
  • One year of experience working with adolescents in one-on-one and group settings.
  • Experience working with diverse populations. Expressed desire and motivation to provide home visiting services to infants, toddlers, adolescents, and diverse families.
  • Demonstrated ability to establish supportive, non-judgmental relationships with others.
  • Ability to demonstrate empathy and advocacy for participants.
  • Ability to speak Spanish as a second language preferred.
  • Excellent written and verbal communication skills.
  • Basic knowledge of computer skills to include Microsoft Office, email and internet search ability.

Other Requirements:

  • Ability to successfully complete a CORI and SORI reviews biannually.
  • Valid driver’s license and reliable transportation.
  • Physical requirement, ability to climb stairs and lift up to 40lbs.
  • Flexible schedule to accommodate program and family’s needs.
  • Complete all required Children’s Trust (CT) and agency orientation.

 Duties and Responsibilities:

  • Weekly supervision of assigned Family Support Advocates (FSA) following The Children’s Trust (CT) requirements of 1.5 hours per week per FSA, or one hour for part time FSA.
  • Oversee Family Support Advocate documentation on the PDS (Participant Data System) including supervisors sign off and recommendations as warranted.
  • Update weekly FSA Supervision logs to include participant case review, staff-focused notes, and training documentation.
  • Review and sign-off on Family Goal Plans and Family Profile Documentation, and monitor documentation completion as required by the program and CT guidelines.
  • Complete periodic paper record review of participant files with program Director to comply with program policy.
  • Maintain a strong working relationship with program Director utilizing a team approach to management.
  • Facilitate solution focused strength-based dialogue with families and staff.
  • Marketing and collaboration with referral sources and community based partnerships for the promotion of Healthy Families in the Southern Worcester County community.
  • Promote cultural awareness and diversity practices within the program and agency.
  • Respect and maintain confidentiality of participant’s information.
  • Complete orientation procedures following program policy for assigned newly hired advocates to include –PDS use, all program forms, and assurance of compliance with CT and program requirements.
  • Conduct outreach activities to solicit new referrals. Market lead agency and program to engage community.
  • Conduct annual performance evaluations for assigned FSAs.
  • Other duties may be assigned by the Director of Healthy Families Southern Worcester County or the Chief Officer of Operations.

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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