Health Advisor/Case Manager

PinnacleCare New York, New York

Do you have experience in healthcare? A background in medical social work, nursing, or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate individuals at PinnacleCare!

This is a Monday-Friday position with an on-call rotation generally every 4 weeks, in a non-clinical setting. This is a 100% remote position while the New York office is closed and may become 60-80% remote, with travel to the New York City office (Penn Station) and into the city to accompany members on appointments on occasion.  

Competitive pay and benefits package which includes voluntary health, dental, vision, and company paid life insurance, short and long-term disability, and critical illness benefit. Additional benefits include 401k with company match, PTO, and 10 paid holidays.

Who we are: PinnacleCare is a private health advisory firm that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes - through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

What you will do:  As a PinnacleCare Health Advisor, you will provide high-touch, customer service to our members, building strong relationships while helping them navigate the healthcare system in order to receive the best and most expeditious healthcare available. Your member and their family will look to you for competent, efficient, caring, and unbiased support and assistance in any medical situation.

Our Health Advisors coordinate all aspects of the Member’s healthcare, including a collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed. You will collaborate with our team of Medical Directors and Researchers, to provide your members with the latest information on medical conditions, treatments, clinical trials, as well as options of highly qualified physicians to consult for care.

You will also develop and maintain relationships with physicians and hospital staff.

Other Duties: These job duties do not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you will need to be successful in this role:

  • Master's degree required in social work or other health related field, or RN certification
  • Background in medical social work, nursing, case management, or related background
  • At least 5 years in clinical medicine, direct patient care, or case management
  • Hospital experience strongly desirable
  • Proficiency in MS Office, CRM database systems, and research required
  • Outstanding written and verbal communication skills, English fluency a must
  • Excellent time-management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

Essential Functions:     To perform this job successfully, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical Requirements: While performing the duties of this job, you must be able to walk occasionally. You may occasionally be required to bend or stoop, and you may occasionally be required to lift objects up to 10 pounds. Work will be performed sitting at a desk in an open office and home office setting using office machines such as a copier and fax machine, and a computer, and phone. 

When applying, please provide a cover letter.

PinnacleCare is an EEO employer - M/F/Vets/Disabled
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