Patient Care Coordinator

All American Home Care

Do you enjoy coordinating activities? Do you have an eye for detail and have a propensity for working with and helping people? If the answer is yes, I encourage you to take further steps in joining a GREAT TEAM!

At All American we are interested in speaking with ambitious individuals with staffing, scheduling and/or patient care coordination. We are looking for an ambitious individual with staffing, scheduling and/or patient care coordination experience.
As a Patient Care Coordinator you will be responsible for scheduling field staff, managing phone calls, and responding to client inquiries as well as addressing client needs.

Responsibilities:

• Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
• Ensure a high level of care for the patient given by the home health aides.
• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
• Managing last minute calls outs, finding appropriate coverage.
• Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
• Communicate with referral sources and Case Managers to provide an excellent customer service experience
• Listening to needs of clients and matching them to the appropriate caregiver(s)
• Manage Caseload.
• Review the care plan with patients and caregiver
• Resolve caregiver and client grievances and complaints
• Address over utilization of hours
• Reporting personnel performance issues
• Ensure caseload retention
• Contribute to team efforts by accomplishing related results as needed

Education:

• Associates Degree required, Bachelor's Degree preferred.

Qualifications

• At least 4 year experience in in a Home Care or Service Coordination is required
• Strong communication and customer service skills a MUST
• Proficient in Microsoft computer products including Word, Excel and Outlook
• Excellent organizational skills required
• Ability to operate computer, fax, copier, scanner, and telephone
• Competent in basic PC skills required to perform job functions
• Experience with HHA Exchange Preferred
• Must be Bilingual (Spanish and English)

Please visit our website to apply
https://myallamericancare.com/careers/

Please visit our careers page to see more job opportunities.