Housekeeper
TWA Hotel New York, NY
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The Housekeeper will be responsible for responding to guest requests in a prompt manner and servicing of the TWA Hotel guest rooms ensuring that hotels standards are followed. The ideal candidate for this role works well independently, has great attention to detail, and is customer service oriented.

Primary Responsibilities:  

  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. 
  • Report missing hotel/resort property and damages to the room to management.
  • Limit access to guest rooms while cleaning by following departmental procedures.
  • Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. 
  • Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. 
  • Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
  • Remove trash, dirty linen, and room service items from room 
  • Check that all appliances are present in the room and in working order 
  • Straighten desk items, furniture, and appliances and restore to original positions. 
  • Dust, polish, and remove marks from walls and furnishings 
  • Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). 
  • Contact Engineering or Housekeeping office directly for urgent repairs.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
  • Respond promptly to requests from guests
  • Report room status (e.g., Do Not Disturb notice on the room, discrepant rooms) to the Housekeeping manager
  • Address guests' service needs in a professional, positive, and timely manner. 
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
  • Thank guests with genuine appreciation and provide a fond farewell. 
  • Speak to guests and team members using clear, appropriate and professional language.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Perform general cleaning duties as assigned
  • Buff floors, shampoo carpets, and furniture as needed. 
  • Occasionally move or rearrange guest furniture. 
  • unlock or open, and inventory the Mini Bar, record sales using the computer system and restock bars as instructed. 
  • Ensure all in-room accessories and promotional materials are present and replace if required 
  • Wipe down and clean Min Bars daily
  • Close the Mini Bar, relock if necessary, and exit room leaving it in the same condition as when entered.
  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, bloodborne pathogens, etc., including using Material Safety Data Sheets (MSDS). 
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Complete appropriate safety training and certifications to perform work tasks. 
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 
  • Maintain awareness of undesirable persons on property premises.
  • Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces. 
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.  
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog). 
  • Visually inspect tools, equipment, or machines (e.g., to identify defects)
  • Move through narrow, confined, or elevated spaces. 
  • Move over sloping, uneven, or slippery surfaces and steps. 
  • Move up and down stairs and/or service ramps.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Additional duties as assigned by Manager

Qualifications:  

  • Organizational skills and attention to detail 
  • Positive customer service relation skills
  • An aptitude for self-motivation 
  • A can-do attitude and a hands-on approach 
  • A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel  

About TWA Hotel

The TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019) is owned and operated by MCR, the sixth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, and The High Line Hotel in downtown Manhattan. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com

 

 
 
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