Cosmetologist

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Cosmetologist n to work with our Spa Team

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

This position is responsible for Evaluating a customer's skin or hair condition and offer recommendations for treatments. Updos, blow outs, styling, and Wedding hair. Providing facials and administering other cosmetic treatments.  Recommending skin care products to customers, including moisturizers, enzymes, serums and facial washes. Waxing or plucking unwanted hair, Airbrush tanning, Make-up applications, and multiple add on treatments to enhance the customer’s service. 

MAIN DUTIES AND RESPONSIBILITIES:

• Welcoming clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure.
• Conduct consultations for clients to obtain their needs and what outcome they are looking for
• Conduct consultations for clients with problem areas, advising how best to care for their skin and/or hair
• Providing hair styles, waxing, facials, and makeup applications
• Suggest various upgrades, such as the use of specialized skincare products or add ons
• Help train new staff
• Adhering to appointments in a timely manner by monitoring time schedule.
• Interviewing clients to obtain information about contraindications and examining skin or hair to evaluate the suitability of treatments.
• Advising clients on skincare and recommending suitable treatments and home care regimens.
• Engaging and conversing with clients during sessions on topics relating to their interests.
• Maintaining product knowledge to promote and sell spa and salon services, and retail products.
• Adhering to policies pertaining to chemical usage, and cleaning, sanitizing, and maintenance of equipment.
• Caring for linens and replacing them between sessions.
• Ceasing treatment and informing supervisor in the event of inappropriate guest behavior

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

1. Adhere to all requirements set forth in the Averill Hospitality Employee Policies and Procedures and Non-Compete documents and the service expectations as set forth by the Management.  Support company mission and policies and procedures.
2. Acknowledge the confidential nature of the professional relationship with a client and respect each client’s right to privacy.
3. Responsible for the comfort of all guests while performing treatments and direct all efforts toward client satisfaction.
4. Follow Spa at Whitefish Lake treatment protocols.
5. Constantly monitor the quality of all Spa at Whitefish Lake services and treatments.
6. Communicate with the Reception Desk staff on a regular basis to ensure smooth scheduling and billing.
7. Maintain awareness of daily schedule and trouble-shoot any last-minute changes or updates as well as monitor weekly and monthly schedule to assure accuracy.
8. Perform all massage and body treatment modalities and participate in continued education classes/trainings to learn other treatment/modalities offered and introduced to future menus.
9. Attend all mandatory training sessions and meetings.
10. Greet Guests at the exact time of scheduled appointment to assure punctual start time of reserved treatments.
11. Escort guests to designated treatment room, address client by name, reconfirm treatment type and explain protocol for specific treatment that will be provided.
12. Conduct a complete client consultation (every appointment!) to ensure that the client’s expectations will be met
13. Keep work area clean and always stocked.
14. Encourage client to relax and keep conversation to a minimum during treatment.
15. Always maintain proper draping before, during and after treatment.
16. After the service is complete, offer the guests a glass of water/ tea and inquire if they are having another service and, if so, escort them to the appropriate area.
17. Massage Practitioner’s must complete a prescription sheet after each Massage treatment and escort client to retail area and offer appropriate at home body care regimen via body care retail items. Make sure that you are taking every opportunity to put your guests on a treatment plan.
18. Maintain valid Esthetician license and provide a copy to Spa Director for file.  Stay informed of state and local regulations for Esthetic practitioners.
19. Maintain CPR certification.
20. Adhere to time off/shift coverage request policy.
21. Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training. Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
22. Strong communication skills with the ability to develop relationships and foster cooperation.
23. Ability to build strong relationships
24. Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
25. Ability to read and interpret product and equipment manuals, and massage journals and protocols and procedures.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.