Lead Front Desk Attendant

Valley Forge Casino Resort King of Prussia, PA $0.01 per hour
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Summary

Reinforces department procedures and guides Hotel Clerks in the performance of their duties.  Oversees the administration of room assignments, room departures, guest account charges and payment receipts.  Provides administrative office assistance.                         

Job Duties

·         Supervise and actively participate in the training and professional development of hotel clerks.

·         Identify, analyze, and resolve customer complaints or disputes and prevent reoccurrences.

·         Provide feedback to managers regarding policies and procedures and coordinate services with bell stand, valet and housekeeping.

·         Possess strong knowledge and ability to operate hotel computer systems.

·         Delegate work assignments, schedule and monitor staffing levels and employee breaks.

·         Generate reports daily.

·         Clear due outs and oversee room status.

·         Responsible for cash handling.

·         Perform night audit functions.

·         Preform all hotel clerk duties as necessary.

·         Prepare for group arrivals.

·         Other duties as assigned by management.

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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