Reinforces department procedures and guides Hotel Clerks
in the performance of their duties.
Oversees the administration of room assignments, room departures, guest
account charges and payment receipts.
Provides administrative office assistance.
and actively participate in the training and professional development of hotel
analyze, and resolve customer complaints or disputes and prevent reoccurrences.
feedback to managers regarding policies and procedures and coordinate services
with bell stand, valet and housekeeping.
strong knowledge and ability to operate hotel computer systems.
work assignments, schedule and monitor staffing levels and employee breaks.
due outs and oversee room status.
for cash handling.
night audit functions.
all hotel clerk duties as necessary.
for group arrivals.
duties as assigned by management.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled