Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.
Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.
Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.
WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.
Through our Healthy Families, Early Head Start and Head Start Programs, WCAC provides a continuum of early education and care programming for families throughout Southern Worcester County prenatally through Kindergarten enrollment. We strive to support positive parent/child interactions through developmentally appropriate curriculum and activities for the whole family to participate in. We currently operate two Head Start Centers, one in Southbridge operating 8 classrooms and the other in Webster with 4 classrooms. Both centers are licensed through EEC, accredited through NAEYC, and QRIS rated level 3. Head Start prepares pre-school aged children for school by offering center-based safe and fun education programs which incorporates learning and social/emotional skill development. Children learn the “Kindergarten readiness” skills they need to do well in school. Families receive the support they need to meet and advocate for the needs of their children.
We are seeking a Family Advocate to join our team. The
Family Advocate is responsible for working with children and parents enrolled in the program by providing
advocacy, case management and social service guidance based on family goals. This is a full time, year-round position, Monday to Friday 8:00am - 4:00pm based at our Southbridge center. Bilingual candidates are strongly encouraged to apply.
WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.
- Associate degree in Human Services and at least 2 years’
experience in human service field.
- Ability to work cooperatively and effectively with a
- Knowledge of community resources in Southern Worcester
- Strong computer skills and working knowledge of Microsoft
Office and the ability to learn agency systems such as ChildPlus.
- Excellent interpersonal and communications skills,
verbally, written, and virtual.
- Bilingual preferred.
Duties and Responsibilities:
- Ensure weekly meetings are completed in a timely manner and
communicate with supervisor by email when meetings do not occur and the reason.
Provide written documentation of the weekly meetings.
- Coordinate and lead Case Management meetings and be
prepared to report back outcomes on any referrals, follow-up and actions
- Maintain an updated Case Management binder for assigned
- Coordinate case conference with other community agencies
when families are receiving services from other agencies not limited to DCF.
- Meet with Head Start Staff monthly or as needed to
coordinate services in the dual program.
- Provide a month end closing report to Social Service/Family
- Ensure that all related family information is entered, scanned,
and updated in the ChildPlus. Including and not limited to communication with
parents, PIR information, upload necessary documentation that include family
reviews, case management, custody documentation, and any other documentation
related to Social Service. Assure documents in children’s files match ChildPlus
- Update activity logs in ChildPlus monthly and make hard
copies for the children’s main file.
- Provide parents with a community resources book.
- Ensure and advocate for families to receive
services in a timely manner. Arrange
transportation for families, when necessary, to visit community service
providers, medical, and dental offices, and act as a liaison between community
resources and families. Encourage and support families advocating for
themselves in the community.
- Valid driver’s license and reliable transportation.
- Ability to successfully complete a CORI/SORI/DCF/finger printing review
every two years.
- Evening hours may be required to meet the needs of the
families and programs.
- Mandatory physical every two years and evidence of negative Mantoux test per
- CPR and First Aid certificate for infants and children required.