Case Manager

Worcester Community Action Council Inc Worcester, MA $17.50 per hour
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Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.  

WCAC's Job and Education Center (JEC) provides pre-employment training and meaningful paid work experience for eligible youth year round. We are seeking a full time Case Manager to join our JEC team and support employment programming. This position will be responsible for managing a case load of participants and worksites, monitoring and ensuring a positive work experience for participants and employers.  

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

  • High School Diploma or HiSET, Bachelor’s degree preferred; related experience considered.
  • Demonstrated skills in supervising and/or leadership experience.
  • Familiarity with the Worcester communities preferred.                 
  • Experience working with vulnerable populations preferred.
  • Ability to work effectively and cooperatively with staff and clients from diverse cultural, educational, and socio-economic backgrounds required.
  • Attention to detail is essential. Will be asked to verify participant eligibility and timesheets.
  • Must be able to multitask and work in a busy environment with a lot of time traveling throughout the community to different worksites.
  • Must become familiar with and able to cite potential violations of OSHA worksite rules and Child Labor laws. 
  • Strong written and oral communication skills.
  • Must be proficient in Microsoft Suite and data management.
  • Bilingual ability preferred.
  • Ability to successfully complete a CORI/SORI review.
  • Valid driver’s license and reliable transportation required. This position requires daily travel to various job sites.

Duties & Responsibilities:

  • This position will require interaction with business partners. The Case Manager must be able to interact with professionalism and exhibit excellent customer service skills. 
  • Conduct employer orientation at the beginning of each program cycle.
  • Train Summer Case Managers on best practices engaging participants and employers.
  • Monitor worksites for compliance with all applicable state, federal, and program rules and regulations.
  • Establish and maintain a positive working relationship with worksite employers.
  • Conduct weekly visits to assigned worksites.  Assist with problem-solving in the event of conflict. Escalate to manager when appropriate.
  • Establish and maintain a positive mentoring relationship with participants.
  • Facilitate weekly check-ins to ensure a successful job experience. 
  • Monitor accuracy and proper maintenance of weekly timesheets at worksites to include participant and supervisor signatures.
  • Monitor participant completion of work readiness curriculum.
  • Develop, implement, and complete Work-Based Learning Plans for all assigned participants.
  • Conduct reflection activities designed to assist participant with skill development.
  • Assist participant with developing plans for “next steps”, such as resume writing and job applications.
  • Ensure participants have wrap-around supports; make referrals for services as needed.
  • Enter and manage data entries of participants progress and services received in multiple databases.

Send cover letter and resume specifying position via email to hr@wcac.net or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. 

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

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