Retail Store Manager (Wallingford, CT)


If you enjoy working in a fast-paced environment with infinite opportunities for professional growth, then join a company that works hard to develop and prepare you for continued advancement within our company.

The Customer Center is looking for individuals who have a passion and drive for inspiring and coaching a team of people in their careers, to achieve a successful environment.  Wireless Retail sales Managers advance the company's retail position in consumer markets by achieving sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction. Managers have a great deal of freedom to manage the organization and must be a motivated self-starter, have a strong work ethic, enthusiastic personality, self-confidence, and intelligence.

Key Responsibilities:

·         Oversees the day to day operations of the retail store

·         Responsible for hiring, scheduling, training, marketing, execution of policy and team leadership

·         Monitors cash flow, inventory flow, loss prevention and pricing

·         Sets the tone for store culture and environment to ensure success in all aspects of sales and customer service

·         Articulates vision to their stores and builds and motivates teams to maximize sales and profitability

·         Utilizes company and carrier assigned metrics measurements for the successful execution of store functions plus team and individual performance

·         May participate in the development of functional strategy

Basic Qualifications

·         Minimum three years of retail, customer service management or related experience

·         Must have prior sales experience, with commission income, preferably in wireless

·         Associates degree, bachelor’s degree preferred

·         Ability to lead, communicate and inspire a team

·         Strong organizational skills and time management skills required

·         Ability to analyze results, plan the future, make sound decisions, and take responsibility

·         Experience in improving customer service, teaching customers about products, improving inventory system efficiency and/or improving processes is essential

·         Bi/Multi lingual is a plus

·         Willing to work days, nights, weekends and holidays


·         Base, with uncapped commission

·         Paid time off accrual

·         Equipment, device and accessory discounts

·         Health, dental, Vision Insurance after 90 days

·         Colonial Supplemental Insurance (same as AFLAC)

·         401K plus Employer Match of 4%

·         Being a part of a great team

THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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