House Manager (Pittsfield)

House Manager

Reports to: Sr. Program Manager 

FLSA Status: Non-Exempt

ABOUT VERTAVA HEALTH: Vertava Health is a leading national behavioral healthcare system for mental health and substance use disorders, providing a full continuum of services based on the individuals' varying needs at different times in their health and recovery journey. We apply evidence-based treatment modalities at every level of care and embed digital health tools to enhance and amplify clinical outcomes. With a growing list of Joint Commission accredited inpatient and outpatient locations across the country, a virtual care platform and a national network of healthcare providers, Vertava Health pioneers care that empowers people so that they can live out their best future.

In order to make this possible, we need an exceptional House Manager who can meet the requirements below.  Think you have what it takes to help us change lives all over the country?

Job Summary:

As a House Manager at Vertava Health, you will oversee a sober living environment for adult patients with substance use disorders. Your residents will participate in formal treatment and programming during weekdays, and will attend peer-support groups on some evenings. You will manage a housing environment that supports and reinforces substance-free, responsible living. 

You will collaborate with the Sr. Program Manager to establish and enforce community rules, expectations, and accountability. You will help residents invest in a supportive, team-based approach that models collaborative, solution-based problem solving, and authentic communication. 

Priority responsibilities include:

Welcome new residents

• Greet new and orient new residents 

• Provide handbook, review and sign any required paperwork

• Conduct contraband search

• Conduct a urine drug screen and blood alcohol breathalyzer screen

• Inventory and store medication per facility policy

Support programming 

• Schedule wake-up and meals to accommodate program schedule

• Transport patients to and from programming (depending on location)

• Communicate with program staff if any resident is unable to attend

• Observe and report on patient behavior, presentation, safety, hygiene, etc.

• Facilitate resident participation in community 12-step meetings or other peer-support groups

Maintain a living environment that promotes recovery

• Conduct random drug and alcohol screen per policy

• Model and enforce appropriate personal and professional boundaries

• Adhere to all policies on medication management

• Coordinate patient chores and duties 

• Organize regular household meetings

• Plan pro-social activities and trips

• Establish and enforce house rules such as meal times, curfew, accountability, etc.

• Promote and protect each patient’s independence, privacy, dignity, and emotional and physical well being

Administrative Duties

• Serve as the liaison with property landlord and management

• Complete regular documentation per facility policy

• Maintain company vehicle(s) 

• Facilitate patient visits to Urgent Care of scheduled appointments as necessary

• Answer phone calls, respond to radio and/or chat communications

• Perform regular rounds and inspection of physical environment

• Maintain logs of fridge temperatures, AED readiness, Oxygen tank pressure, First Aid kit inventory, expiration dates, etc.

Training and Competencies

• Learn about the disease model of addiction and evidence based treatments

• Learn and follow company-established policies and procedures, and maintain adherence to established skills and practice according to position and certifications

• Remain current with all required trainings and certifications

• Receive biweekly supervision 

• Maintain a professional appearance and demeanor

• Practice respectful, compassionate, supportive communication with patients and colleagues

Other duties as assigned

Requirements:

• High school diploma or equivalent

• Current, valid driver's license

• If history of substance abuse is self-disclosed, a minimum of 3 years recovery is required (defined as unbroken abstinence from non-prescribed mood-altering substances) 

• Experience or interest in addiction treatment and/or behavioral health helpful

• Supervisory or house manager experience helpful 

• Flexibility and aptitude for problem-solving

• Excellent collaborative and interpersonal skills

• Strong written and verbal communication skills

• Positive energy : )

Physical Requirements: 

• Ability to use hands and fingers, talk or hear

• Ability to sit, stand, walk and reach continually. Ability to climb or balance, stoop, kneel, or crouch frequently

• Ability to frequently lift and carry up to 20 pounds and occasionally lift and carry up to 50 pounds

• Close vision required to see computer monitor, read documents, and operate copy and fax machine

• Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions