Client Services Specialist

Do you want to play a key role in making great advertising campaigns happen?

Village Media is looking for a detail-oriented, tech-savvy and organized professional to join our team as a Client Services Specialist. You’ll be an important part of the team behind the scenes, working closely with our sales and creative teams to make sure advertising campaigns are booked, built, scheduled and delivered successfully.

No previous media experience? No problem! We’re looking for someone who is comfortable with technology, enjoys learning new things and takes pride in getting the details right.

The Impact You'll Make

• Work closely with our sales team to ensure advertising campaigns are accurately booked, scheduled, monitored and delivered on time.

• Manage the administrative details of campaigns from booking through completion, making sure all the pieces are in place and deadlines are met.

• Act as the connection between our sales team and graphic designers, helping keep the ad creation process moving and ensuring creative is delivered when needed.

• Review campaign details and advertising materials for accuracy, completeness and readiness.

• Troubleshoot issues, answer questions and find solutions when things don’t go according to plan.

• Keep multiple campaigns, deadlines and priorities organized and on track in a fast-paced environment.

• Take on a variety of administrative tasks and special projects that help our team work more efficiently.

• Learn our systems, processes and products and become a knowledgeable resource for both our sales and internal teams.

Who You Are

• Detail-oriented: You notice the small things others might miss and take pride in getting the details right.

• Comfortable with technology and able to learn new software, systems and processes quickly.

• A clear and confident communicator who can work effectively with sales representatives, designers and other team members.

• Organized and able to manage multiple priorities and deadlines without losing sight of the details.

• A natural problem solver who takes initiative and looks for solutions when challenges arise.

• Able to work independently and stay productive, while also enjoying a collaborative and supportive team environment.

• Comfortable working in a fast-paced environment where priorities can shift and quick decisions may be needed.

• Professional, dependable and committed to delivering work that reflects well on our team and our clients.

The Details

• Salary Range: $47,000 - $52,000

• Schedule: Full-time, 40 hours per week, Monday to Friday, 9:00 a.m. – 5:00 p.m.

• Location: This is an in-office role in Sault Ste. Marie, Ontario.

We require a cover letter and resume for your application to be considered.

The Kind of People We're Looking For

Village Media is beyond a traditional media company. We're a community impact organization. Our purpose is to help communities become stronger by keeping people informed, connected, and engaged.

That means we look for people who genuinely care about the places they serve. We need teammates who are curious, collaborative, adaptable, and energized by solving problems. You’ll fit right in if you take initiative, embrace change, and are always willing to step outside your job description to help the team or the community succeed.

We're building something ambitious in the digital media space, so we value:

● Humility over ego

● Optimism over cynicism

● Ownership over "that’s not my job"

We move quickly, support one another, and believe meaningful work comes from people who care deeply about both their colleagues and their neighbours. If you're excited by the opportunity to make a real difference where people live, you'll thrive here.

At Village Media, aptitude matters. Attitude matters more.

Village Media only posts job listings on our careers portal at villagemedia.easyapply.co, on Indeed and on LinkedIn.  If you have found this listing anywhere else, it was scraped without our authorization or knowledge, and may be expired or inaccurate.  Applications are only accepted through the three sites listed above. We do not use artificial intelligence (AI) to screen, assess or select applicants. This job posting is for an existing vacancy.

About Village Media

Village Media is where local news lives — and thrives. An ever-expanding network of community journalism websites, we cover the stories that matter most: the ones right in our backyards. A champion of hyperlocal news and information, Village Media publishes its articles on an innovative content management system (CMS) developed in-house. Born digital, our leading-edge company is a pioneer in its industry, continuously expanding its reach and changing the landscape of online news.

Village Media is committed to advancing diversity, equity, and inclusion among our staff, volunteers, programs, and partners. We encourage applicants of diverse abilities, backgrounds, and life experiences to apply. If you require accommodations during the selection process, please contact hr@villagemedia.ca.

Please visit our careers page to see more job opportunities.