Assistant General Manager - Home2 Suites Fort Worth Cultural District
The Home2 Suites is looking for an Assistant General Manager (AGM) to be involved in all facets of property management. This position provides leadership across all hotel departments, with a strong focus on guest satisfaction, brand standards and operational execution.
The ideal candidate is a hands-on hospitality leader who can effectively coach and develop employees, hold department leaders accountable, solve problems quickly and consistently deliver a high level of service.
Responsibilities
Represent the hotel in a professional, knowledgeable and eloquent manner.
Maintain an impeccably clean, safe and inviting atmosphere inside and out.
Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
Lead by example.
Assist in the preparation and monitoring of budget items for the hotel.
Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
Assure that the property remains at highest standards of maintenance and cleanliness.
Supervise the Night Audit function and monitor the reports for accuracy.
Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
Monitor, maintain, and establish all direct bill accounts.
Promote the sales culture at the hotel.
Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
Inspect rooms regularly.  Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Qualifications
Previous experience in a Front Office, Operations or Assistant General Manager role preferred.
Ability to work a flexible schedule, including weekends, holidays and varying shifts based on hotel operational needs.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must maintain composure and objectivity in stressful, high pressure situations.
Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Maintain and convey a positive and respectful demeanor to employees and guests.
Must be proficient in computer business software applications such as Word and Excel.
Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
Must have a valid driver’s license.
Must be fluent in English.
Benefits
Medical Insurance
Dental/Vision Insurance
401k
Employer Paid Disability & Life Insurance
Paid Time Off
Brand Discounts