Housekeeping Executive

GULF SHORES HOLIDAY INN EXPRESS Gulf shores, AL $13.50 to $17.50 per hour
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Job Summary:  

An Executive Housekeeper is responsible for overseeing all housekeeping operations to  deliver an excellent Guest experience while evaluating guest satisfaction and setting  department targets and objectives. 

Duties and Responsibilities:  

Oversee housekeeping operations 

Oversee Laundry Operations 

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous  improvement 

Operate within departmental budgets through effective stock and cost controls and  well managed schedules 

Set departmental targets and objectives, work schedules, budgets, and policies and  procedures 

Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to  standards and take action as necessary to conform to standard 

Monitor the appearance, standards and performance of the Housekeeping/Laundry  Team with an emphasis on training and teamwork 

Ensure team members have an up-to-date knowledge of all room categories and  amenities 

Maintain good communication and work relationships in all hotel areas and with  external customers and suppliers 

Ensure staffing levels cover business demands 

Ensure ongoing training

Updated November 2020 

Ensure communication meetings are conducted and post-meeting minutes  generated 

Manage staff performance issues in compliance with company policies and  procedures 

Recruit, manage, train and develop the Housekeeping/Laundry team Competent in property management systems 

Assist other departments wherever necessary 

Be a Brand Ambassador of A&R’s Culture, Mission and Values

Required Skills and Experience:  

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial  or supervisory capacity 

A successful track record of managing a large team 

A high school certificate or equivalent 

High level of commercial awareness and cost control capabilities Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills 

Committed to delivering high levels of customer service 

Ability to work under pressure 

IT proficiency 

Excellent grooming standards 

Flexibility to respond to a range of different work situations 

Proficiency, at an intermediate level, with computers and computer programs,  including Microsoft Office 

Strong organizational, budget management, and problem-solving skills Strong communication skills 

A passion for delivering exceptional levels of guest service

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